Road Map Bureaucracy Reform Public Service Government Provincial Riau
Abstrak Penelitian ini bertujuan untuk mendiskripsikan arah kebijakan road map reformasi birokrasi bidang pelayanan publik dengan fokus standar pelayanan di pemerintah Provinsi Riau. Metode penelitian menggunakan analisis kualitatif. Data lapangan yang diperoleh dituangkan dalam suatu uraian atau...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Master Program in Economics, Graduate Program of Universitas Jambi
2017-06-01
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| Series: | Jurnal Perspektif Pembiayaan dan Pembangunan Daerah |
| Online Access: | https://online-journal.unja.ac.id/index.php/JES/article/view/3803 |
| _version_ | 1811230373901762560 |
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| author | Trio Saputra Bunga Chintia Utami |
| author_facet | Trio Saputra Bunga Chintia Utami |
| author_sort | Trio Saputra |
| collection | DOAJ |
| description | Abstrak
Penelitian ini bertujuan untuk mendiskripsikan arah kebijakan road map reformasi birokrasi bidang pelayanan publik dengan fokus standar pelayanan di pemerintah Provinsi Riau. Metode penelitian menggunakan analisis kualitatif. Data lapangan yang diperoleh dituangkan dalam suatu uraian atau laporan dalam bentuk tabel, sehingga diperoleh gambaran yang mengenai arah kebijakan reformasi birokrasi pelayanan publik pemerintah Provinsi Riau. Berdasarkan hasil penelitian menunjukkan road map reformasi birokrasi pemerintah Provinsi Riau di bidang pelayanan publik sudah memiliki standar pelayanan tetapi belum memberikan bentuk legalitas dan kesungguhan dalam bentuk janji yang memberikan hak masyarakat dalam pelayanan. Dalam sub-indikator SOP bagi pelaksanaan standar pelayanan sudah ada pada sebagian besar jenis pelayanan, tetapi perbaikan atas standar pelayanan tidak melibatkan stakeholder dan perbaikan atas SOP belum berkala. Untuk itu sebaiknya arah dan kebijakan reformasi birokrasi khususnya dibidang pelayanan publik disusun sesuai rencana aksi karena tahap ini penting menggambarkan kegiatan yang lebih detail dan teknis dalam waktu singkat yaitu satu tahun
Kata Kunci : Reformasi Birokrasi, Pelayanan Publik, Pemerintah, Road Map
Abstract
Purpose of this research is to describe the direction of bureaucracy reform road map policy in the field of public service with the focus of service standard in Riau Provincial government. This research uses qualitative analysis. Field data obtained in Riau Province is set in description or report in the form of table, so it can get a clear picture about what is going on about the direction of bureaucratic reform policy of Riau Province public service. government. Based on the results of the research indicates that the road map of bureaucratic reform of the provincial government in the field of public service already has the standard of service but has not provided the form of legality and seriousness in the form of promise of giving the right of society in service. In SOP sub-indicators for the implementation of service standards already exist in most types of services, but improvements to service standards do not involve stakeholders and improvements to SOP have not been done regularly. Therefore, the direction and policy of bureaucratic reform, especially in the field of public services, must be prepared in accordance with the action plan because this stage is important to describe the activities and techniques in more detail in a short period of one year.
Keywords: Bureaucratic Reform, Public Service, Government, Road Map |
| first_indexed | 2024-04-12T10:28:24Z |
| format | Article |
| id | doaj.art-824a0784511c4f3fac2223122008ce01 |
| institution | Directory Open Access Journal |
| issn | 2338-4603 2355-8520 |
| language | English |
| last_indexed | 2024-04-12T10:28:24Z |
| publishDate | 2017-06-01 |
| publisher | Master Program in Economics, Graduate Program of Universitas Jambi |
| record_format | Article |
| series | Jurnal Perspektif Pembiayaan dan Pembangunan Daerah |
| spelling | doaj.art-824a0784511c4f3fac2223122008ce012022-12-22T03:36:55ZengMaster Program in Economics, Graduate Program of Universitas JambiJurnal Perspektif Pembiayaan dan Pembangunan Daerah2338-46032355-85202017-06-014423124410.1234/ppd.v4i4.38033803Road Map Bureaucracy Reform Public Service Government Provincial RiauTrio Saputra0Bunga Chintia Utami1Faculty of Administration, Lancang Kuning UniversityFaculty of Administration, Lancang Kuning UniversityAbstrak Penelitian ini bertujuan untuk mendiskripsikan arah kebijakan road map reformasi birokrasi bidang pelayanan publik dengan fokus standar pelayanan di pemerintah Provinsi Riau. Metode penelitian menggunakan analisis kualitatif. Data lapangan yang diperoleh dituangkan dalam suatu uraian atau laporan dalam bentuk tabel, sehingga diperoleh gambaran yang mengenai arah kebijakan reformasi birokrasi pelayanan publik pemerintah Provinsi Riau. Berdasarkan hasil penelitian menunjukkan road map reformasi birokrasi pemerintah Provinsi Riau di bidang pelayanan publik sudah memiliki standar pelayanan tetapi belum memberikan bentuk legalitas dan kesungguhan dalam bentuk janji yang memberikan hak masyarakat dalam pelayanan. Dalam sub-indikator SOP bagi pelaksanaan standar pelayanan sudah ada pada sebagian besar jenis pelayanan, tetapi perbaikan atas standar pelayanan tidak melibatkan stakeholder dan perbaikan atas SOP belum berkala. Untuk itu sebaiknya arah dan kebijakan reformasi birokrasi khususnya dibidang pelayanan publik disusun sesuai rencana aksi karena tahap ini penting menggambarkan kegiatan yang lebih detail dan teknis dalam waktu singkat yaitu satu tahun Kata Kunci : Reformasi Birokrasi, Pelayanan Publik, Pemerintah, Road Map Abstract Purpose of this research is to describe the direction of bureaucracy reform road map policy in the field of public service with the focus of service standard in Riau Provincial government. This research uses qualitative analysis. Field data obtained in Riau Province is set in description or report in the form of table, so it can get a clear picture about what is going on about the direction of bureaucratic reform policy of Riau Province public service. government. Based on the results of the research indicates that the road map of bureaucratic reform of the provincial government in the field of public service already has the standard of service but has not provided the form of legality and seriousness in the form of promise of giving the right of society in service. In SOP sub-indicators for the implementation of service standards already exist in most types of services, but improvements to service standards do not involve stakeholders and improvements to SOP have not been done regularly. Therefore, the direction and policy of bureaucratic reform, especially in the field of public services, must be prepared in accordance with the action plan because this stage is important to describe the activities and techniques in more detail in a short period of one year. Keywords: Bureaucratic Reform, Public Service, Government, Road Maphttps://online-journal.unja.ac.id/index.php/JES/article/view/3803 |
| spellingShingle | Trio Saputra Bunga Chintia Utami Road Map Bureaucracy Reform Public Service Government Provincial Riau Jurnal Perspektif Pembiayaan dan Pembangunan Daerah |
| title | Road Map Bureaucracy Reform Public Service Government Provincial Riau |
| title_full | Road Map Bureaucracy Reform Public Service Government Provincial Riau |
| title_fullStr | Road Map Bureaucracy Reform Public Service Government Provincial Riau |
| title_full_unstemmed | Road Map Bureaucracy Reform Public Service Government Provincial Riau |
| title_short | Road Map Bureaucracy Reform Public Service Government Provincial Riau |
| title_sort | road map bureaucracy reform public service government provincial riau |
| url | https://online-journal.unja.ac.id/index.php/JES/article/view/3803 |
| work_keys_str_mv | AT triosaputra roadmapbureaucracyreformpublicservicegovernmentprovincialriau AT bungachintiautami roadmapbureaucracyreformpublicservicegovernmentprovincialriau |