A hybrid model for aspect-based sentiment analysis on customer feedback: research on the mobile commerce sector in Vietnam

A hybrid model for aspect-based sentiment analysis on customer feedback: research on the mobile commerce sector in Vietnam

Feedback and comments on mobile commerce applications are extremely useful and valuable information sources that reflect the quality of products or services to determine whether data is positive or negative and help businesses monitor brand and product sentiment in customers’ feedback and understand...

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Bibliographic Details
Main Authors: Thanh Trung Ho, Hien Minh Bui, Phung Kim Thai
Format: Article
Language:English
Published: Universitas Ahmad Dahlan 2023-07-01
Series:IJAIN (International Journal of Advances in Intelligent Informatics)
Subjects:
customer feedback
sentiment analysis
mobile commerce
machine and deep learning
pos tagging
aspect extraction.
Online Access:http://ijain.org/index.php/IJAIN/article/view/976

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