Oriented customer service on laboratory information management system of coal testing enterprise
For problems of access only in local area network, poor data continuity, easy to cause information island and small coverage area existed in current laboratory information management system of coal testing enterprise, an oriented customer service on laboratory information management system of coal t...
| Main Authors: | , |
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| Format: | Article |
| Language: | zho |
| Published: |
Editorial Department of Industry and Mine Automation
2014-11-01
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| Series: | Gong-kuang zidonghua |
| Subjects: | |
| Online Access: | http://www.gkzdh.cn/article/doi/10.13272/j.issn.1671-251x.2014.11.027 |
| _version_ | 1797868708948869120 |
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| author | QIN Zhu FENG Yu |
| author_facet | QIN Zhu FENG Yu |
| author_sort | QIN Zhu |
| collection | DOAJ |
| description | For problems of access only in local area network, poor data continuity, easy to cause information island and small coverage area existed in current laboratory information management system of coal testing enterprise, an oriented customer service on laboratory information management system of coal testing enterprise was proposed. The system uses .NET platform to realize extensible open framework, employs workflow engine to realize collaborative service of modules, uses XML technology to achieve different hardware access, utilizes database to realize intelligent management of customer and data mining application, and real-timely changes internal management system according to external demand. The practical application shows that the system can effectively improve customer satisfaction. |
| first_indexed | 2024-04-10T00:01:18Z |
| format | Article |
| id | doaj.art-82ae9d579ffd47548dc819b2888958f8 |
| institution | Directory Open Access Journal |
| issn | 1671-251X |
| language | zho |
| last_indexed | 2024-04-10T00:01:18Z |
| publishDate | 2014-11-01 |
| publisher | Editorial Department of Industry and Mine Automation |
| record_format | Article |
| series | Gong-kuang zidonghua |
| spelling | doaj.art-82ae9d579ffd47548dc819b2888958f82023-03-17T01:50:45ZzhoEditorial Department of Industry and Mine AutomationGong-kuang zidonghua1671-251X2014-11-01401110911210.13272/j.issn.1671-251x.2014.11.027Oriented customer service on laboratory information management system of coal testing enterpriseQIN ZhuFENG YuFor problems of access only in local area network, poor data continuity, easy to cause information island and small coverage area existed in current laboratory information management system of coal testing enterprise, an oriented customer service on laboratory information management system of coal testing enterprise was proposed. The system uses .NET platform to realize extensible open framework, employs workflow engine to realize collaborative service of modules, uses XML technology to achieve different hardware access, utilizes database to realize intelligent management of customer and data mining application, and real-timely changes internal management system according to external demand. The practical application shows that the system can effectively improve customer satisfaction.http://www.gkzdh.cn/article/doi/10.13272/j.issn.1671-251x.2014.11.027customer servicecoal testing enterpriselaboratory information management systemdata mining |
| spellingShingle | QIN Zhu FENG Yu Oriented customer service on laboratory information management system of coal testing enterprise Gong-kuang zidonghua customer service coal testing enterprise laboratory information management system data mining |
| title | Oriented customer service on laboratory information management system of coal testing enterprise |
| title_full | Oriented customer service on laboratory information management system of coal testing enterprise |
| title_fullStr | Oriented customer service on laboratory information management system of coal testing enterprise |
| title_full_unstemmed | Oriented customer service on laboratory information management system of coal testing enterprise |
| title_short | Oriented customer service on laboratory information management system of coal testing enterprise |
| title_sort | oriented customer service on laboratory information management system of coal testing enterprise |
| topic | customer service coal testing enterprise laboratory information management system data mining |
| url | http://www.gkzdh.cn/article/doi/10.13272/j.issn.1671-251x.2014.11.027 |
| work_keys_str_mv | AT qinzhu orientedcustomerserviceonlaboratoryinformationmanagementsystemofcoaltestingenterprise AT fengyu orientedcustomerserviceonlaboratoryinformationmanagementsystemofcoaltestingenterprise |