Patient Satisfaction With a Nurse-Led Pain Management Program: A Quasi-Experimental Study in Ethiopia
Introduction Patient satisfaction is one of the important indicators of quality care. Objective To examine patient ratings of pain management satisfaction before and after introducing a nurse-led management program. Methods A quasi-experimental design with three cross-sectional surveys between Octob...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2022-11-01
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| Series: | SAGE Open Nursing |
| Online Access: | https://doi.org/10.1177/23779608221141237 |
| _version_ | 1828303104870711296 |
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| author | Gugsa Nemera Germossa RN, MSc Ingeborg Strømseng Sjetne RN, PhD Milada Cvancarova Småstuen PhD Ragnhild Hellesø RN, PhD |
| author_facet | Gugsa Nemera Germossa RN, MSc Ingeborg Strømseng Sjetne RN, PhD Milada Cvancarova Småstuen PhD Ragnhild Hellesø RN, PhD |
| author_sort | Gugsa Nemera Germossa RN, MSc |
| collection | DOAJ |
| description | Introduction Patient satisfaction is one of the important indicators of quality care. Objective To examine patient ratings of pain management satisfaction before and after introducing a nurse-led management program. Methods A quasi-experimental design with three cross-sectional surveys between October 1, 2016 and June 15, 2017. A total of 845 patients admitted to the four inpatient departments (medicine, surgery, maternity, and gynecology) of Jimma University Medical Centre were invited to participate in the study. A questionnaire adapted from the American Pain Society Patient Outcome Questionnaire, Pain Treatment Satisfaction Scale, and related literature was used for the survey. Data were analyzed using the chi-square test (categorical variables), t -tests for continuous variables, and robust regression to determine the effect of nurse-led management program on patient satisfaction. For all tests, p -values <.05 were considered statistically significant. Results Of the 845 patients invited, 782 (92.5%) participated in the surveys—Survey 1: N = 256; Survey 2: N = 259; Survey 3: N = 267. The proportion of patients who perceived that staff responded within 30 min increased from 67.8% in Survey 1 to 71.1% in Survey 2 and 74.2% in Survey 3. On a scale of 1 to 5 (1 = strongly dissatisfied and 5 = strongly satisfied), the overall mean patient satisfaction with pain management was 3.61 (SD 0.80) in Survey 1, 3.81 (SD 0.86) in Survey 2, and 4.10 (SD 0.64) in Survey 3. Moreover, the patients scored significantly higher on all satisfaction items in Survey 2 (B ranged between 0.12 and 0.41) and Survey 3 (B ranged between 0.24 and 0.74) compared to Survey 1. Conclusion The patients’ ratings of their satisfaction and staff nurse responsiveness following the nurse-led pain management program have increased compared to the levels before the intervention. However, further studies, including those with a control group, are warranted to confirm the results. |
| first_indexed | 2024-04-13T13:47:51Z |
| format | Article |
| id | doaj.art-82f0f5095363492594508d1135e284f0 |
| institution | Directory Open Access Journal |
| issn | 2377-9608 |
| language | English |
| last_indexed | 2024-04-13T13:47:51Z |
| publishDate | 2022-11-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | SAGE Open Nursing |
| spelling | doaj.art-82f0f5095363492594508d1135e284f02022-12-22T02:44:26ZengSAGE PublishingSAGE Open Nursing2377-96082022-11-01810.1177/23779608221141237Patient Satisfaction With a Nurse-Led Pain Management Program: A Quasi-Experimental Study in EthiopiaGugsa Nemera Germossa RN, MSc0Ingeborg Strømseng Sjetne RN, PhD1Milada Cvancarova Småstuen PhD2Ragnhild Hellesø RN, PhD3 Department of Nursing Sciences, Institute of Health and Society, Faculty of Medicine, , Oslo, Norway Division of Health Services, Institute of Public Health, Oslo, Norway Department of Nursing, Faculty of Health Sciences, , Oslo, Norway Department of Nursing Sciences, Institute of Health and Society, Faculty of Medicine, , Oslo, NorwayIntroduction Patient satisfaction is one of the important indicators of quality care. Objective To examine patient ratings of pain management satisfaction before and after introducing a nurse-led management program. Methods A quasi-experimental design with three cross-sectional surveys between October 1, 2016 and June 15, 2017. A total of 845 patients admitted to the four inpatient departments (medicine, surgery, maternity, and gynecology) of Jimma University Medical Centre were invited to participate in the study. A questionnaire adapted from the American Pain Society Patient Outcome Questionnaire, Pain Treatment Satisfaction Scale, and related literature was used for the survey. Data were analyzed using the chi-square test (categorical variables), t -tests for continuous variables, and robust regression to determine the effect of nurse-led management program on patient satisfaction. For all tests, p -values <.05 were considered statistically significant. Results Of the 845 patients invited, 782 (92.5%) participated in the surveys—Survey 1: N = 256; Survey 2: N = 259; Survey 3: N = 267. The proportion of patients who perceived that staff responded within 30 min increased from 67.8% in Survey 1 to 71.1% in Survey 2 and 74.2% in Survey 3. On a scale of 1 to 5 (1 = strongly dissatisfied and 5 = strongly satisfied), the overall mean patient satisfaction with pain management was 3.61 (SD 0.80) in Survey 1, 3.81 (SD 0.86) in Survey 2, and 4.10 (SD 0.64) in Survey 3. Moreover, the patients scored significantly higher on all satisfaction items in Survey 2 (B ranged between 0.12 and 0.41) and Survey 3 (B ranged between 0.24 and 0.74) compared to Survey 1. Conclusion The patients’ ratings of their satisfaction and staff nurse responsiveness following the nurse-led pain management program have increased compared to the levels before the intervention. However, further studies, including those with a control group, are warranted to confirm the results.https://doi.org/10.1177/23779608221141237 |
| spellingShingle | Gugsa Nemera Germossa RN, MSc Ingeborg Strømseng Sjetne RN, PhD Milada Cvancarova Småstuen PhD Ragnhild Hellesø RN, PhD Patient Satisfaction With a Nurse-Led Pain Management Program: A Quasi-Experimental Study in Ethiopia SAGE Open Nursing |
| title | Patient Satisfaction With a Nurse-Led
Pain Management Program: A Quasi-Experimental Study in Ethiopia |
| title_full | Patient Satisfaction With a Nurse-Led
Pain Management Program: A Quasi-Experimental Study in Ethiopia |
| title_fullStr | Patient Satisfaction With a Nurse-Led
Pain Management Program: A Quasi-Experimental Study in Ethiopia |
| title_full_unstemmed | Patient Satisfaction With a Nurse-Led
Pain Management Program: A Quasi-Experimental Study in Ethiopia |
| title_short | Patient Satisfaction With a Nurse-Led
Pain Management Program: A Quasi-Experimental Study in Ethiopia |
| title_sort | patient satisfaction with a nurse led pain management program a quasi experimental study in ethiopia |
| url | https://doi.org/10.1177/23779608221141237 |
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