Satisfaction of patients with physicians and nurses
BACKGROUND: The patients’ satisfaction survey provides data on patients’ experiences of healthcare professionals at the Institute of Oncology Sremska Kamenica. This feedback provides us with valuable information where to focus improvement efforts. The main objective in this study was to explore leve...
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| Format: | Article |
| Language: | English |
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Institute of Oncology, Sremska Kamenica, Serbia
2005-01-01
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| Series: | Archive of Oncology |
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| Online Access: | http://www.doiserbia.nb.rs/img/doi/0354-7310/2005/0354-73100504136J.pdf |
| _version_ | 1811284434515656704 |
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| author | Jovanović Branislava |
| author_facet | Jovanović Branislava |
| author_sort | Jovanović Branislava |
| collection | DOAJ |
| description | BACKGROUND: The patients’ satisfaction survey provides data on patients’ experiences of healthcare professionals at the Institute of Oncology Sremska Kamenica. This feedback provides us with valuable information where to focus improvement efforts. The main objective in this study was to explore level of satisfaction of patients with physicians and nurses and to provide information of patients’ expectation of healthcare professionals. METHODS: The data were collected from the patients of four different hospital departments using a Survey Questionnaire designed by the Institute of Public Health of Serbia and Ministry of Health of the Republic of Serbia. Eight items regarding physicians and nurses were selected from this questionnaire. Sample was every eligible patient discharged from the Institute of Oncology Sremska Kamenica, from 1 to 5 November 2004 (n = 65). RESULTS: The findings confirm positive feedback of the most surveyed patients with healthcare professionals. However, the results showed different level of satisfaction of patients with physicians and nurses. CONCLUSION: The survey results showed that patients had mostly positive level of satisfaction with physicians and nurses; these results can be used to prioritize patient-centered improvements in healthcare in our Institute. |
| first_indexed | 2024-04-13T02:29:27Z |
| format | Article |
| id | doaj.art-83eefa883bc74df7b6a9bc24006b9378 |
| institution | Directory Open Access Journal |
| issn | 0354-7310 |
| language | English |
| last_indexed | 2024-04-13T02:29:27Z |
| publishDate | 2005-01-01 |
| publisher | Institute of Oncology, Sremska Kamenica, Serbia |
| record_format | Article |
| series | Archive of Oncology |
| spelling | doaj.art-83eefa883bc74df7b6a9bc24006b93782022-12-22T03:06:39ZengInstitute of Oncology, Sremska Kamenica, SerbiaArchive of Oncology0354-73102005-01-01133-413613910.2298/AOO0504136JSatisfaction of patients with physicians and nursesJovanović BranislavaBACKGROUND: The patients’ satisfaction survey provides data on patients’ experiences of healthcare professionals at the Institute of Oncology Sremska Kamenica. This feedback provides us with valuable information where to focus improvement efforts. The main objective in this study was to explore level of satisfaction of patients with physicians and nurses and to provide information of patients’ expectation of healthcare professionals. METHODS: The data were collected from the patients of four different hospital departments using a Survey Questionnaire designed by the Institute of Public Health of Serbia and Ministry of Health of the Republic of Serbia. Eight items regarding physicians and nurses were selected from this questionnaire. Sample was every eligible patient discharged from the Institute of Oncology Sremska Kamenica, from 1 to 5 November 2004 (n = 65). RESULTS: The findings confirm positive feedback of the most surveyed patients with healthcare professionals. However, the results showed different level of satisfaction of patients with physicians and nurses. CONCLUSION: The survey results showed that patients had mostly positive level of satisfaction with physicians and nurses; these results can be used to prioritize patient-centered improvements in healthcare in our Institute.http://www.doiserbia.nb.rs/img/doi/0354-7310/2005/0354-73100504136J.pdfquality indicatorshealth carepatient satisfactionmedical staffphysiciansnurses |
| spellingShingle | Jovanović Branislava Satisfaction of patients with physicians and nurses Archive of Oncology quality indicators health care patient satisfaction medical staff physicians nurses |
| title | Satisfaction of patients with physicians and nurses |
| title_full | Satisfaction of patients with physicians and nurses |
| title_fullStr | Satisfaction of patients with physicians and nurses |
| title_full_unstemmed | Satisfaction of patients with physicians and nurses |
| title_short | Satisfaction of patients with physicians and nurses |
| title_sort | satisfaction of patients with physicians and nurses |
| topic | quality indicators health care patient satisfaction medical staff physicians nurses |
| url | http://www.doiserbia.nb.rs/img/doi/0354-7310/2005/0354-73100504136J.pdf |
| work_keys_str_mv | AT jovanovicbranislava satisfactionofpatientswithphysiciansandnurses |