Competitive dysfunction in pharmacies compounding: a Brazilian experience

This research aims to investigate the level of gaps in services offered by compounding pharmacies in Brazil. The research was conducted with a sample of 306 respondents comprised of owners, pharmacists and customers. We sought to assess the extent of gaps regarding competitive, strategic and operati...

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Main Authors: Rubens Cukier, Orlando Roque da Silva, Délvio Venanzi, Haroldo Lhou Hasegawa
Format: Article
Language:English
Published: Associação Brasileira de Engenharia de Produção (ABEPRO) 2017-09-01
Series:Brazilian Journal of Operations & Production Management
Subjects:
Online Access:https://bjopm.emnuvens.com.br/bjopm/article/view/325
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author Rubens Cukier
Orlando Roque da Silva
Délvio Venanzi
Haroldo Lhou Hasegawa
author_facet Rubens Cukier
Orlando Roque da Silva
Délvio Venanzi
Haroldo Lhou Hasegawa
author_sort Rubens Cukier
collection DOAJ
description This research aims to investigate the level of gaps in services offered by compounding pharmacies in Brazil. The research was conducted with a sample of 306 respondents comprised of owners, pharmacists and customers. We sought to assess the extent of gaps regarding competitive, strategic and operational dysfunctions, checking which are significant and the results of the service provided in relation to competitive factors valued by customers. The data collection instrument was a questionnaire validated model as SERVQUAL, published by Parasuraman et al. (1988). The statistical analysis used the software BioEstat v.05. The results demonstrate that there is a strong adhesion of the samples obtained and the quality dimension that stood out was reliability. In relation to the dysfunctions researched, the results pointed to a perfect interaction between agents which led us to accept that, as part of the pharmacies researched, there is no significant competitive dysfunction.
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spelling doaj.art-845803d648a44ca08644b4f6bbeb84b12022-12-21T20:40:24ZengAssociação Brasileira de Engenharia de Produção (ABEPRO)Brazilian Journal of Operations & Production Management2237-89602017-09-0114310.14488/BJOPM.2017.v14.n3.a6325Competitive dysfunction in pharmacies compounding: a Brazilian experienceRubens Cukier0Orlando Roque da Silva1Délvio Venanzi2Haroldo Lhou Hasegawa3Campo Limpo College – FACCAMP, Campo Limpo, SP, BrazilPaulista University – UNIP, Sorocaba, SP, BrazilSorocaba University - UNISO; São Paulo State College of Technology - FATEC, Sorocaba, SP, BrazilFederal University of Itajuba – UNIFEI, Itajubá, MG, BrazilThis research aims to investigate the level of gaps in services offered by compounding pharmacies in Brazil. The research was conducted with a sample of 306 respondents comprised of owners, pharmacists and customers. We sought to assess the extent of gaps regarding competitive, strategic and operational dysfunctions, checking which are significant and the results of the service provided in relation to competitive factors valued by customers. The data collection instrument was a questionnaire validated model as SERVQUAL, published by Parasuraman et al. (1988). The statistical analysis used the software BioEstat v.05. The results demonstrate that there is a strong adhesion of the samples obtained and the quality dimension that stood out was reliability. In relation to the dysfunctions researched, the results pointed to a perfect interaction between agents which led us to accept that, as part of the pharmacies researched, there is no significant competitive dysfunction.https://bjopm.emnuvens.com.br/bjopm/article/view/325Competitive DysfunctionService QualitySERVQUALCompounding Pharmacy
spellingShingle Rubens Cukier
Orlando Roque da Silva
Délvio Venanzi
Haroldo Lhou Hasegawa
Competitive dysfunction in pharmacies compounding: a Brazilian experience
Brazilian Journal of Operations & Production Management
Competitive Dysfunction
Service Quality
SERVQUAL
Compounding Pharmacy
title Competitive dysfunction in pharmacies compounding: a Brazilian experience
title_full Competitive dysfunction in pharmacies compounding: a Brazilian experience
title_fullStr Competitive dysfunction in pharmacies compounding: a Brazilian experience
title_full_unstemmed Competitive dysfunction in pharmacies compounding: a Brazilian experience
title_short Competitive dysfunction in pharmacies compounding: a Brazilian experience
title_sort competitive dysfunction in pharmacies compounding a brazilian experience
topic Competitive Dysfunction
Service Quality
SERVQUAL
Compounding Pharmacy
url https://bjopm.emnuvens.com.br/bjopm/article/view/325
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AT delviovenanzi competitivedysfunctioninpharmaciescompoundingabrazilianexperience
AT haroldolhouhasegawa competitivedysfunctioninpharmaciescompoundingabrazilianexperience