Outsourcing call center w działalności przedsiębiorstwa
The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
2015-01-01
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| Series: | Ekonomiczne Problemy Usług |
| Subjects: | |
| Online Access: | https://wnus.edu.pl/epu/pl/issue/48/article/1342/ |
| _version_ | 1818279093149368320 |
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| author | Andrzej Małachowski Jacek Małachowski |
| author_facet | Andrzej Małachowski Jacek Małachowski |
| author_sort | Andrzej Małachowski |
| collection | DOAJ |
| description | The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing call center: organizational, functional and technological. In the next part of the article included basic statistics for the outsourcing of call/contact center. The final section presents the benefits and shortcomings of outsourcing call/contact center and indicated the main directions of development of call/contact center and call center outsourcing. |
| first_indexed | 2024-12-12T23:27:51Z |
| format | Article |
| id | doaj.art-84d053c9207340be88cf5c18bc69fdbd |
| institution | Directory Open Access Journal |
| issn | 1896-382X 2353-2866 |
| language | English |
| last_indexed | 2024-12-12T23:27:51Z |
| publishDate | 2015-01-01 |
| publisher | Wydawnictwo Naukowe Uniwersytetu Szczecińskiego |
| record_format | Article |
| series | Ekonomiczne Problemy Usług |
| spelling | doaj.art-84d053c9207340be88cf5c18bc69fdbd2022-12-22T00:07:58ZengWydawnictwo Naukowe Uniwersytetu SzczecińskiegoEkonomiczne Problemy Usług1896-382X2353-28662015-01-01117Outsourcing call center w działalności przedsiębiorstwaAndrzej Małachowski0Jacek MałachowskiWyższa Szkoła Bankowa we WrocławiuThe article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing call center: organizational, functional and technological. In the next part of the article included basic statistics for the outsourcing of call/contact center. The final section presents the benefits and shortcomings of outsourcing call/contact center and indicated the main directions of development of call/contact center and call center outsourcing.https://wnus.edu.pl/epu/pl/issue/48/article/1342/call centeroutsourcingcall center outsourcingnew technologies |
| spellingShingle | Andrzej Małachowski Jacek Małachowski Outsourcing call center w działalności przedsiębiorstwa Ekonomiczne Problemy Usług call center outsourcing call center outsourcing new technologies |
| title | Outsourcing call center w działalności przedsiębiorstwa |
| title_full | Outsourcing call center w działalności przedsiębiorstwa |
| title_fullStr | Outsourcing call center w działalności przedsiębiorstwa |
| title_full_unstemmed | Outsourcing call center w działalności przedsiębiorstwa |
| title_short | Outsourcing call center w działalności przedsiębiorstwa |
| title_sort | outsourcing call center w dzialalnosci przedsiebiorstwa |
| topic | call center outsourcing call center outsourcing new technologies |
| url | https://wnus.edu.pl/epu/pl/issue/48/article/1342/ |
| work_keys_str_mv | AT andrzejmałachowski outsourcingcallcenterwdziałalnosciprzedsiebiorstwa AT jacekmałachowski outsourcingcallcenterwdziałalnosciprzedsiebiorstwa |