Outsourcing call center w działalności przedsiębiorstwa

Outsourcing call center w działalności przedsiębiorstwa

The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing...

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Bibliographic Details
Main Authors: Andrzej Małachowski, Jacek Małachowski
Format: Article
Language:English
Published: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego 2015-01-01
Series:Ekonomiczne Problemy Usług
Subjects:
call center
outsourcing
call center outsourcing
new technologies
Online Access:https://wnus.edu.pl/epu/pl/issue/48/article/1342/

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