Outsourcing call center w działalności przedsiębiorstwa
The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing...
| Hlavní autoři: | , |
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| Médium: | Článek |
| Jazyk: | English |
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Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
2015-01-01
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| Edice: | Ekonomiczne Problemy Usług |
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| On-line přístup: | https://wnus.edu.pl/epu/pl/issue/48/article/1342/ |