Client-oriented approach for assessing the quality of website of freight forwarding company when servicing private clients

Client-oriented approach for assessing the quality of website of freight forwarding company when servicing private clients

The article proposes a methodology for assessing the quality of the site of a transport and logistics company from the standpoint of customer focus on the basis of a survey of private clients-shippers. The first part of the article contains the rationale for the methodology. The second part of th...

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Bibliographic Details
Main Author: O. A. Yusupova
Format: Article
Language:English
Published: Omsk State Technical University, Federal State Budgetary Educational Institution of Higher Education 2022-05-01
Series:Омский научный вестник: Серия "Общество. История. Современность"
Subjects:
assessment of the quality of transport services
quality criteria
freight transportation
company website
Online Access:https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%202%20(%D0%9E%D0%98%D0%A1)/141-147%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdf

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