A Model for ITSM Software Selection using Fuzzy TOPSIS Approach

A Model for ITSM Software Selection using Fuzzy TOPSIS Approach

Nowadays a growing number of implementing informationtechnology service management (ITSM) frameworks proves the trends toimprove the IT services and processes in organizations. In order toimplement an ITSM projects successfully in an organization, it isessential to select a suitable ITSM solution. E...

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Bibliographic Details
Main Authors:	Saeed Rouhani, Mohammad Ali Shahhosseini, Ahad Zare Ravasan, Elham Rahmanianfar
Format:	Article
Language:	fas
Published:	University of Tehran 2013-12-01
Series:	Journal of Information Technology Management
Subjects:	Information Technology Service Management (ITSM) ITSM Software Selection ITSM Software Technique for Order Preference by Similarity to Ideal Solution (TOPSIS)
Online Access:	https://jitm.ut.ac.ir/article_36056_771f9eac16277f4701d146b261f4e104.pdf

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