Conflict resolution styles and skills and variation among medical students
Abstract Background Conflict is inevitable on healthcare teams, yet few professional school curricula teach or assess conflict resolution skills. Little is known about the variation in conflict resolution styles across medical students and how these styles might impact conflict resolution skills. Me...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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BMC
2023-04-01
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| Series: | BMC Medical Education |
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| Online Access: | https://doi.org/10.1186/s12909-023-04228-x |
| _version_ | 1797845883853733888 |
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| author | Rathnayaka M. Kalpanee D. Gunasingha Hui-Jie Lee Congwen Zhao Alison Clay |
| author_facet | Rathnayaka M. Kalpanee D. Gunasingha Hui-Jie Lee Congwen Zhao Alison Clay |
| author_sort | Rathnayaka M. Kalpanee D. Gunasingha |
| collection | DOAJ |
| description | Abstract Background Conflict is inevitable on healthcare teams, yet few professional school curricula teach or assess conflict resolution skills. Little is known about the variation in conflict resolution styles across medical students and how these styles might impact conflict resolution skills. Methods This is a prospective, single blinded, group randomized quasi experimental trial to assess the impact of knowing one’s own conflict resolution style on conflict resolution skills in a simulated encounter. Graduating medical students completed a mandatory conflict resolution session with standardized patients acting as nurses during a transition to residency course. Coaches reviewed videotapes of the simulation, focusing on students’ skills with negotiation and emotional intelligence. Retrospectively, we assessed the impact of the students knowing their conflict resolution style prior to simulation, student gender, race, and intended field of practice on conflict resolution skills as judged by coaches. Results One hundred and eight students completed the simulated conflict session. Sixty-seven students completed the TKI before the simulated patient (SP) encounter and 41 after. The most common conflict resolution style was accommodating (n = 40). Knowing one’s conflict resolution style in advance of the simulation and one’s identified race/ethnicity did not impact skill as assessed by faculty coaches. Students pursuing diagnosis-based specialties had higher negotiation (p = 0.04) and emotional quotient (p = 0.006) scores than those pursuing procedural specialties. Females had higher emotional quotient scores (p = 0.02). Conclusions Conflict resolution styles vary among medical students. Male gender and future practice in a procedural specialty impacted conflict resolution skills but knowing conflict resolution style did not. |
| first_indexed | 2024-04-09T17:47:15Z |
| format | Article |
| id | doaj.art-85f4b2d156e04e55b5da3764209ce021 |
| institution | Directory Open Access Journal |
| issn | 1472-6920 |
| language | English |
| last_indexed | 2024-04-09T17:47:15Z |
| publishDate | 2023-04-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Medical Education |
| spelling | doaj.art-85f4b2d156e04e55b5da3764209ce0212023-04-16T11:17:12ZengBMCBMC Medical Education1472-69202023-04-012311910.1186/s12909-023-04228-xConflict resolution styles and skills and variation among medical studentsRathnayaka M. Kalpanee D. Gunasingha0Hui-Jie Lee1Congwen Zhao2Alison Clay3Department of Surgery, Uniformed Services University of Health Sciences and Walter Reed National Military Medical CenterDepartment of Biostatistics and Bioinformatics, School of Medicine, Duke UniversityDepartment of Biostatistics and Bioinformatics, School of Medicine, Duke UniversityDepartment of Medicine, School of Medicine, Duke UniversityAbstract Background Conflict is inevitable on healthcare teams, yet few professional school curricula teach or assess conflict resolution skills. Little is known about the variation in conflict resolution styles across medical students and how these styles might impact conflict resolution skills. Methods This is a prospective, single blinded, group randomized quasi experimental trial to assess the impact of knowing one’s own conflict resolution style on conflict resolution skills in a simulated encounter. Graduating medical students completed a mandatory conflict resolution session with standardized patients acting as nurses during a transition to residency course. Coaches reviewed videotapes of the simulation, focusing on students’ skills with negotiation and emotional intelligence. Retrospectively, we assessed the impact of the students knowing their conflict resolution style prior to simulation, student gender, race, and intended field of practice on conflict resolution skills as judged by coaches. Results One hundred and eight students completed the simulated conflict session. Sixty-seven students completed the TKI before the simulated patient (SP) encounter and 41 after. The most common conflict resolution style was accommodating (n = 40). Knowing one’s conflict resolution style in advance of the simulation and one’s identified race/ethnicity did not impact skill as assessed by faculty coaches. Students pursuing diagnosis-based specialties had higher negotiation (p = 0.04) and emotional quotient (p = 0.006) scores than those pursuing procedural specialties. Females had higher emotional quotient scores (p = 0.02). Conclusions Conflict resolution styles vary among medical students. Male gender and future practice in a procedural specialty impacted conflict resolution skills but knowing conflict resolution style did not.https://doi.org/10.1186/s12909-023-04228-xConflict resolutionUndergraduate medical educationEntrustabilityConflict resolution style |
| spellingShingle | Rathnayaka M. Kalpanee D. Gunasingha Hui-Jie Lee Congwen Zhao Alison Clay Conflict resolution styles and skills and variation among medical students BMC Medical Education Conflict resolution Undergraduate medical education Entrustability Conflict resolution style |
| title | Conflict resolution styles and skills and variation among medical students |
| title_full | Conflict resolution styles and skills and variation among medical students |
| title_fullStr | Conflict resolution styles and skills and variation among medical students |
| title_full_unstemmed | Conflict resolution styles and skills and variation among medical students |
| title_short | Conflict resolution styles and skills and variation among medical students |
| title_sort | conflict resolution styles and skills and variation among medical students |
| topic | Conflict resolution Undergraduate medical education Entrustability Conflict resolution style |
| url | https://doi.org/10.1186/s12909-023-04228-x |
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