Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study
Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse pers...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-08-01
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| Series: | Frontiers in Psychology |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818422/full |
| _version_ | 1811309129909665792 |
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| author | Jarle Løwe Sørensen Jamie Ranse Jamie Ranse Lesley Gray Lesley Gray Amir Khorram-Manesh Amir Khorram-Manesh Krzysztof Goniewicz Attila J. Hertelendy Attila J. Hertelendy Attila J. Hertelendy |
| author_facet | Jarle Løwe Sørensen Jamie Ranse Jamie Ranse Lesley Gray Lesley Gray Amir Khorram-Manesh Amir Khorram-Manesh Krzysztof Goniewicz Attila J. Hertelendy Attila J. Hertelendy Attila J. Hertelendy |
| author_sort | Jarle Løwe Sørensen |
| collection | DOAJ |
| description | Organizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization’s overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies. |
| first_indexed | 2024-04-13T09:35:48Z |
| format | Article |
| id | doaj.art-8639c0047ed64661af4acc1c59f47cc6 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-04-13T09:35:48Z |
| publishDate | 2022-08-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-8639c0047ed64661af4acc1c59f47cc62022-12-22T02:52:06ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-08-011310.3389/fpsyg.2022.818422818422Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case StudyJarle Løwe Sørensen0Jamie Ranse1Jamie Ranse2Lesley Gray3Lesley Gray4Amir Khorram-Manesh5Amir Khorram-Manesh6Krzysztof Goniewicz7Attila J. Hertelendy8Attila J. Hertelendy9Attila J. Hertelendy10Department of Business, History and Social Sciences, USN School of Business, University of South-Eastern Norway, Kongsberg, NorwaySchool of Nursing and Midwifery, Griffith University, Gold Coast, QLD, AustraliaDepartment of Emergency Medicine, Gold Coast Health, Gold Coast, QLD, AustraliaDepartment of Primary Health Care and General Practice, University of Otago, Wellington, New ZealandJoint Centre for Disaster Research, Massey University, Wellington, New ZealandDepartment of Surgery, Institute of Clinical Sciences, Sahlgrenska Academy, Gothenburg University, Gothenburg, SwedenGothenburg Emergency Medicine Research Group (GEMREG), Sahlgrenska Academy, Gothenburg University, Gothenburg, SwedenDepartment of Security, Polish Air Force University, Dęblin, PolandDepartment of Emergency Medicine, Fellowship in Disaster Medicine, Beth Israel Deaconess Medical Center and Harvard Medical School, Boston, MA, United States0Department of Emergency Medicine, Harvard Medical School, Boston, MA, United States1Department of Information Systems and Business Analytics, College of Business, Florida International University, Miami, FL, United StatesOrganizational sensemaking is crucial for resource planning and crisis management since facing complex strategic problems that exceed their capacity and ability, such as crises, forces organizations to engage in inter-organizational collaboration, which leads to obtaining individual and diverse perspectives to comprehend the issues and find solutions. This online qualitative survey study examines how Norwegian Sea Rescue Society employees perceived the concept of an organizational crisis and how they sensed their co-workers react to it. The scope was the ongoing COVID-19 pandemic, a global event affecting all countries and organizations and responding similarly globally. Data were collected during the Fall of 2020. The instrument of choice was the Internal Crisis Management and Crisis Communication survey (ICMCC). The results showed that the overall sample strongly believed in their organization’s overall resilience level. However, a somewhat vague understanding of roles and responsibilities in a crisis where detected, together with some signs of informal communication, rumor spreading, misunderstanding, frustration, and insecurity. This study contributes to the academic field of organizational research, hence crisis management and sensemaking, and could be valuable to managers and decision-makers across sectors. Increased knowledge about how employees react to a crisis may help optimize internal crisis management planning and utilize robust mitigation and response strategies.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818422/fullcrisis communicationcrisis managementorganizationorganizational psychologysensemaking |
| spellingShingle | Jarle Løwe Sørensen Jamie Ranse Jamie Ranse Lesley Gray Lesley Gray Amir Khorram-Manesh Amir Khorram-Manesh Krzysztof Goniewicz Attila J. Hertelendy Attila J. Hertelendy Attila J. Hertelendy Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study Frontiers in Psychology crisis communication crisis management organization organizational psychology sensemaking |
| title | Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study |
| title_full | Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study |
| title_fullStr | Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study |
| title_full_unstemmed | Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study |
| title_short | Employees Perception of Organizational Crises and Their Reactions to Them – A Norwegian Organizational Case Study |
| title_sort | employees perception of organizational crises and their reactions to them a norwegian organizational case study |
| topic | crisis communication crisis management organization organizational psychology sensemaking |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818422/full |
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