Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda
Using a systematic literature review, this review examines existing studies on the design, usability, user experience (UX), and adoption of computer applications designed for illiterate and semi-literate users. A total of 45 articles were reviewed from an initial set of 527 articles following an inc...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2023-05-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440231172741 |
| _version_ | 1797825259630493696 |
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| author | Muhammad Nazrul Islam Nafiz Imtiaz Khan Toki Tahmid Inan Iqbal H. Sarker |
| author_facet | Muhammad Nazrul Islam Nafiz Imtiaz Khan Toki Tahmid Inan Iqbal H. Sarker |
| author_sort | Muhammad Nazrul Islam |
| collection | DOAJ |
| description | Using a systematic literature review, this review examines existing studies on the design, usability, user experience (UX), and adoption of computer applications designed for illiterate and semi-literate users. A total of 45 articles were reviewed from an initial set of 527 articles following an inclusion-exclusion criterion. As outcomes, in addition to synthesizing the present research activities, this review revealed a total of 16 design considerations or guidelines that may improve the usability, user experience, and adoption of software systems to illiterate and semi-literate people. The revealed design considerations were also investigated concerning the country context and application platform. Finally, a set of good rules categorized into five perspectives (uses of text, interaction pattern, uses of pictography, uses of audio-video, and info-architecture) were revealed to design and evaluate software systems to make them more usable to the illiterate and semi-literate users. The review also reveals future research opportunities that include: exploring the design considerations with respect to context-dependent applications; investigating the design requirements for public IT (e.g., vending machines and kiosks) systems; adopting the semiotic concept in UI design; developing a new usability evaluation framework; and exploring the effects of multi-platform and cross-country app design. Thus, the implication of this study is to discover the research gaps and provide future research directions aiming to design applications for illiterate and semi-literate users with enhanced usability and UX. |
| first_indexed | 2024-03-13T10:51:23Z |
| format | Article |
| id | doaj.art-866ba87bcd9843c382fde01f3b27b605 |
| institution | Directory Open Access Journal |
| issn | 2158-2440 |
| language | English |
| last_indexed | 2024-03-13T10:51:23Z |
| publishDate | 2023-05-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | SAGE Open |
| spelling | doaj.art-866ba87bcd9843c382fde01f3b27b6052023-05-17T14:34:20ZengSAGE PublishingSAGE Open2158-24402023-05-011310.1177/21582440231172741Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research AgendaMuhammad Nazrul Islam0Nafiz Imtiaz Khan1Toki Tahmid Inan2Iqbal H. Sarker3Department of Computer Sceince and Engineering, Military Institute of Science and Technology, Dhaka, BangladeshDepartment of Computer Sceince and Engineering, Military Institute of Science and Technology, Dhaka, BangladeshDepartment of Computer Sceince, George Mason University, Fairfax, VA, USADepartment of Computer Sceince and Engineering, Chittagong University of Engineering and Technology, Chittagong, BangladeshUsing a systematic literature review, this review examines existing studies on the design, usability, user experience (UX), and adoption of computer applications designed for illiterate and semi-literate users. A total of 45 articles were reviewed from an initial set of 527 articles following an inclusion-exclusion criterion. As outcomes, in addition to synthesizing the present research activities, this review revealed a total of 16 design considerations or guidelines that may improve the usability, user experience, and adoption of software systems to illiterate and semi-literate people. The revealed design considerations were also investigated concerning the country context and application platform. Finally, a set of good rules categorized into five perspectives (uses of text, interaction pattern, uses of pictography, uses of audio-video, and info-architecture) were revealed to design and evaluate software systems to make them more usable to the illiterate and semi-literate users. The review also reveals future research opportunities that include: exploring the design considerations with respect to context-dependent applications; investigating the design requirements for public IT (e.g., vending machines and kiosks) systems; adopting the semiotic concept in UI design; developing a new usability evaluation framework; and exploring the effects of multi-platform and cross-country app design. Thus, the implication of this study is to discover the research gaps and provide future research directions aiming to design applications for illiterate and semi-literate users with enhanced usability and UX.https://doi.org/10.1177/21582440231172741 |
| spellingShingle | Muhammad Nazrul Islam Nafiz Imtiaz Khan Toki Tahmid Inan Iqbal H. Sarker Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda SAGE Open |
| title | Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda |
| title_full | Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda |
| title_fullStr | Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda |
| title_full_unstemmed | Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda |
| title_short | Designing User Interfaces for Illiterate and Semi-Literate Users: A Systematic Review and Future Research Agenda |
| title_sort | designing user interfaces for illiterate and semi literate users a systematic review and future research agenda |
| url | https://doi.org/10.1177/21582440231172741 |
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