Electronic Service Quality in Public Sector Case of Raja Company
The paper reveals the findings of a case study in "Raja Passenger Trains Company". This company has been established in 1996 and is affiliated to the Railways of Islamic Republic of Iran. Raja Company is currently resorting to the skills and experiences of over 3000 staff, and the number o...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2009-02-01
|
| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_27729_c25c5bac31f91e578750a6d2392c596d.pdf |
| _version_ | 1811283684949491712 |
|---|---|
| author | شمسالسّادات زاهدی جواد بی نیاز |
| author_facet | شمسالسّادات زاهدی جواد بی نیاز |
| author_sort | شمسالسّادات زاهدی |
| collection | DOAJ |
| description | The paper reveals the findings of a case study in "Raja Passenger Trains Company". This company has been established in 1996 and is affiliated to the Railways of Islamic Republic of Iran. Raja Company is currently resorting to the skills and experiences of over 3000 staff, and the number of passengers has been increased since its establishment. One of the Raja's policies to facilitate ticket sales is to provide a computer-based ticket reservation system and selling ticket through Internet. The findings of our research show high level of customer satisfaction in many indicators yet weak in some others, paper concludes with some suggestions to improve the quality of Internet ticket sales in Raja Company. |
| first_indexed | 2024-04-13T02:17:06Z |
| format | Article |
| id | doaj.art-875bdbcc814d42ada219d0d83e61a95f |
| institution | Directory Open Access Journal |
| issn | 2008-5893 2423-5059 |
| language | fas |
| last_indexed | 2024-04-13T02:17:06Z |
| publishDate | 2009-02-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj.art-875bdbcc814d42ada219d0d83e61a95f2022-12-22T03:07:07ZfasUniversity of TehranJournal of Information Technology Management2008-58932423-50592009-02-011127729Electronic Service Quality in Public Sector Case of Raja Companyشمسالسّادات زاهدیجواد بی نیازThe paper reveals the findings of a case study in "Raja Passenger Trains Company". This company has been established in 1996 and is affiliated to the Railways of Islamic Republic of Iran. Raja Company is currently resorting to the skills and experiences of over 3000 staff, and the number of passengers has been increased since its establishment. One of the Raja's policies to facilitate ticket sales is to provide a computer-based ticket reservation system and selling ticket through Internet. The findings of our research show high level of customer satisfaction in many indicators yet weak in some others, paper concludes with some suggestions to improve the quality of Internet ticket sales in Raja Company.https://jitm.ut.ac.ir/article_27729_c25c5bac31f91e578750a6d2392c596d.pdfElectronic governmentElectronic Service Quality |
| spellingShingle | شمسالسّادات زاهدی جواد بی نیاز Electronic Service Quality in Public Sector Case of Raja Company Journal of Information Technology Management Electronic government Electronic Service Quality |
| title | Electronic Service Quality in Public Sector Case of Raja Company |
| title_full | Electronic Service Quality in Public Sector Case of Raja Company |
| title_fullStr | Electronic Service Quality in Public Sector Case of Raja Company |
| title_full_unstemmed | Electronic Service Quality in Public Sector Case of Raja Company |
| title_short | Electronic Service Quality in Public Sector Case of Raja Company |
| title_sort | electronic service quality in public sector case of raja company |
| topic | Electronic government Electronic Service Quality |
| url | https://jitm.ut.ac.ir/article_27729_c25c5bac31f91e578750a6d2392c596d.pdf |
| work_keys_str_mv | AT sẖmsạlsạdạtzạhdy electronicservicequalityinpublicsectorcaseofrajacompany AT jwạdbynyạz electronicservicequalityinpublicsectorcaseofrajacompany |