Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer
PT Pupuk Indonesia (Persero) is a State-Owned Enterprise (BUMN) which is engaged in the agrochemical industry. PT Pupuk Indonesia (Persero) is committed to maintaining the smooth distribution of subsidized fertilizers and improving service to customers through the 6T principles: Right Time, Right Pr...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Brawijaya
2023-01-01
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| Series: | Profit: Jurnal Administrasi Bisnis |
| Subjects: | |
| Online Access: | https://profit.ub.ac.id/index.php/profit/article/view/2654 |
| _version_ | 1797947060599652352 |
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| author | Agnes Tiffani Milearosari Hanifa Maulani Ramadhan |
| author_facet | Agnes Tiffani Milearosari Hanifa Maulani Ramadhan |
| author_sort | Agnes Tiffani Milearosari |
| collection | DOAJ |
| description | PT Pupuk Indonesia (Persero) is a State-Owned Enterprise (BUMN) which is engaged in the agrochemical industry. PT Pupuk Indonesia (Persero) is committed to maintaining the smooth distribution of subsidized fertilizers and improving service to customers through the 6T principles: Right Time, Right Price, Right Type, Right Amount, Right Place and Right Quality. The purposes of this study are (1) to determine the services provided by PT Pupuk Indonesia (Persero) in the process of selling Subsidized Fertilizers, (2) to determine the implementation of internal service quality and information technology in improving service quality at PT Pupuk Indonesia (Persero), ( 3) to determine the effectiveness of the implementation of internal service quality and information technology in supporting the sales performance of subsidized fertilizers at PT Pupuk Indonesia (Persero). This study uses descriptive qualitative methods with data collection through interviews, observation, and documentation. The result of this research is that PT Pupuk Indonesia always tries to carry out assignments from the government, so that the application of the 6T principle can run properly. PT Pupuk Indonesia has implemented the internal service component well through the application of information technology to help services in the distribution of subsidized fertilizers become more effective. |
| first_indexed | 2024-04-10T21:20:48Z |
| format | Article |
| id | doaj.art-87f35dbd45a14a9ca6b0a46b354c635c |
| institution | Directory Open Access Journal |
| issn | 1978-743X 2338-4654 |
| language | English |
| last_indexed | 2024-04-10T21:20:48Z |
| publishDate | 2023-01-01 |
| publisher | University of Brawijaya |
| record_format | Article |
| series | Profit: Jurnal Administrasi Bisnis |
| spelling | doaj.art-87f35dbd45a14a9ca6b0a46b354c635c2023-01-20T04:29:03ZengUniversity of BrawijayaProfit: Jurnal Administrasi Bisnis1978-743X2338-46542023-01-0117013341https://doi.org/10.21776/ub.profit.2023.017.01.4Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied FertilizerAgnes Tiffani Milearosari 0Hanifa Maulani Ramadhan1Universitas BrawijayaUniversitas BrawijayaPT Pupuk Indonesia (Persero) is a State-Owned Enterprise (BUMN) which is engaged in the agrochemical industry. PT Pupuk Indonesia (Persero) is committed to maintaining the smooth distribution of subsidized fertilizers and improving service to customers through the 6T principles: Right Time, Right Price, Right Type, Right Amount, Right Place and Right Quality. The purposes of this study are (1) to determine the services provided by PT Pupuk Indonesia (Persero) in the process of selling Subsidized Fertilizers, (2) to determine the implementation of internal service quality and information technology in improving service quality at PT Pupuk Indonesia (Persero), ( 3) to determine the effectiveness of the implementation of internal service quality and information technology in supporting the sales performance of subsidized fertilizers at PT Pupuk Indonesia (Persero). This study uses descriptive qualitative methods with data collection through interviews, observation, and documentation. The result of this research is that PT Pupuk Indonesia always tries to carry out assignments from the government, so that the application of the 6T principle can run properly. PT Pupuk Indonesia has implemented the internal service component well through the application of information technology to help services in the distribution of subsidized fertilizers become more effective.https://profit.ub.ac.id/index.php/profit/article/view/2654pt pupuk indonesia (persero)service qualityinternal service qualityinformation technology. |
| spellingShingle | Agnes Tiffani Milearosari Hanifa Maulani Ramadhan Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer Profit: Jurnal Administrasi Bisnis pt pupuk indonesia (persero) service quality internal service quality information technology. |
| title | Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer |
| title_full | Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer |
| title_fullStr | Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer |
| title_full_unstemmed | Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer |
| title_short | Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer |
| title_sort | improving the quality of service through the utilization of information technology in supporting the sales performance of subsidied fertilizer |
| topic | pt pupuk indonesia (persero) service quality internal service quality information technology. |
| url | https://profit.ub.ac.id/index.php/profit/article/view/2654 |
| work_keys_str_mv | AT agnestiffanimilearosari improvingthequalityofservicethroughtheutilizationofinformationtechnologyinsupportingthesalesperformanceofsubsidiedfertilizer AT hanifamaulaniramadhan improvingthequalityofservicethroughtheutilizationofinformationtechnologyinsupportingthesalesperformanceofsubsidiedfertilizer |