Measuring service quality delivered to undergraduate students at a public university in South Africa
The conceptualised and critically examined the thinking behind the quality of services rendered to undergraduate students at a state-owned institution in South Africa. The population was 106 and 106 questionnaires were administered and 87 were returned. The approach used for this study was a quantit...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2022-12-01
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| Series: | Holistica |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/hjbpa-2022-0014 |
| _version_ | 1811171377693065216 |
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| author | Enakrire Blessing Lubbe Sam Ohei Kenneth Nwanua |
| author_facet | Enakrire Blessing Lubbe Sam Ohei Kenneth Nwanua |
| author_sort | Enakrire Blessing |
| collection | DOAJ |
| description | The conceptualised and critically examined the thinking behind the quality of services rendered to undergraduate students at a state-owned institution in South Africa. The population was 106 and 106 questionnaires were administered and 87 were returned. The approach used for this study was a quantitative and a survey research method using a questionnaire to elicit information from the third-year undergraduate students of the Business Management Department at the University was followed. Findings from the study revealed that modern facilities were used to deliver quality services of teaching, research, and supervision of students. Many respondents attested to study guide materials at the Department of Business Management. Some of the students have issues with languages such as isiZulu, isiXhosa, and isiNdebele. Several recommendations were made which include: the need to have efficient, effective, and quality services delivered on a regular basis. The need to have more recent and diverse materials that could meet the broad needs of the students. The study made credence on effective and efficient services rendered by lecturers at different intervals in teaching, learning and supervisory roles. Improved consultation hours of lecturers and tutors could assist students’ inadequacy in study and materials required. |
| first_indexed | 2024-04-10T17:14:04Z |
| format | Article |
| id | doaj.art-887bbdb9323b4b04a84faffa630bc310 |
| institution | Directory Open Access Journal |
| issn | 2067-9785 |
| language | English |
| last_indexed | 2024-04-10T17:14:04Z |
| publishDate | 2022-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Holistica |
| spelling | doaj.art-887bbdb9323b4b04a84faffa630bc3102023-02-05T18:59:16ZengSciendoHolistica2067-97852022-12-01132416210.2478/hjbpa-2022-0014Measuring service quality delivered to undergraduate students at a public university in South AfricaEnakrire Blessing0Lubbe Sam1Ohei Kenneth Nwanua2Faculty of Management and Law, University of Zululand, Kwadalangzi, South AfricaManagement Sciences, Mangosutho University of Technology, South AfricaManagement Sciences, Mangosutho University of Technology, South AfricaThe conceptualised and critically examined the thinking behind the quality of services rendered to undergraduate students at a state-owned institution in South Africa. The population was 106 and 106 questionnaires were administered and 87 were returned. The approach used for this study was a quantitative and a survey research method using a questionnaire to elicit information from the third-year undergraduate students of the Business Management Department at the University was followed. Findings from the study revealed that modern facilities were used to deliver quality services of teaching, research, and supervision of students. Many respondents attested to study guide materials at the Department of Business Management. Some of the students have issues with languages such as isiZulu, isiXhosa, and isiNdebele. Several recommendations were made which include: the need to have efficient, effective, and quality services delivered on a regular basis. The need to have more recent and diverse materials that could meet the broad needs of the students. The study made credence on effective and efficient services rendered by lecturers at different intervals in teaching, learning and supervisory roles. Improved consultation hours of lecturers and tutors could assist students’ inadequacy in study and materials required.https://doi.org/10.2478/hjbpa-2022-0014measuring service qualityundergraduate studentsbusiness managementpublic university |
| spellingShingle | Enakrire Blessing Lubbe Sam Ohei Kenneth Nwanua Measuring service quality delivered to undergraduate students at a public university in South Africa Holistica measuring service quality undergraduate students business management public university |
| title | Measuring service quality delivered to undergraduate students at a public university in South Africa |
| title_full | Measuring service quality delivered to undergraduate students at a public university in South Africa |
| title_fullStr | Measuring service quality delivered to undergraduate students at a public university in South Africa |
| title_full_unstemmed | Measuring service quality delivered to undergraduate students at a public university in South Africa |
| title_short | Measuring service quality delivered to undergraduate students at a public university in South Africa |
| title_sort | measuring service quality delivered to undergraduate students at a public university in south africa |
| topic | measuring service quality undergraduate students business management public university |
| url | https://doi.org/10.2478/hjbpa-2022-0014 |
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