Internal Communication and Employee Satisfaction in Hospitality
This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results in...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Split, Faculty of Economics
2022-01-01
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| Series: | Management : Journal of Contemporary Management Issues |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/396335 |
| _version_ | 1797206805503279104 |
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| author | Ana Čuić Tanković Ivana Bilić Iva Brajković |
| author_facet | Ana Čuić Tanković Ivana Bilić Iva Brajković |
| author_sort | Ana Čuić Tanković |
| collection | DOAJ |
| description | This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method. |
| first_indexed | 2024-04-24T09:12:51Z |
| format | Article |
| id | doaj.art-88a837c98a8d4632b56c8e10b26dc323 |
| institution | Directory Open Access Journal |
| issn | 1331-0194 1846-3363 |
| language | English |
| last_indexed | 2024-04-24T09:12:51Z |
| publishDate | 2022-01-01 |
| publisher | University of Split, Faculty of Economics |
| record_format | Article |
| series | Management : Journal of Contemporary Management Issues |
| spelling | doaj.art-88a837c98a8d4632b56c8e10b26dc3232024-04-15T17:36:00ZengUniversity of Split, Faculty of EconomicsManagement : Journal of Contemporary Management Issues1331-01941846-33632022-01-0127111610.30924/mjcmi.27.1.1Internal Communication and Employee Satisfaction in HospitalityAna Čuić Tanković0Ivana Bilić1Iva Brajković2Faculty of Tourism and Hospitality Management, University of RijekaFaculty of Economics, Business and Tourism, University of SplitFaculty of Tourism and Hospitality Management, University of RijekaThis paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.https://hrcak.srce.hr/file/396335job satisfactioncommunication with superiorscommunication with colleagueshospitality industry |
| spellingShingle | Ana Čuić Tanković Ivana Bilić Iva Brajković Internal Communication and Employee Satisfaction in Hospitality Management : Journal of Contemporary Management Issues job satisfaction communication with superiors communication with colleagues hospitality industry |
| title | Internal Communication and Employee Satisfaction in Hospitality |
| title_full | Internal Communication and Employee Satisfaction in Hospitality |
| title_fullStr | Internal Communication and Employee Satisfaction in Hospitality |
| title_full_unstemmed | Internal Communication and Employee Satisfaction in Hospitality |
| title_short | Internal Communication and Employee Satisfaction in Hospitality |
| title_sort | internal communication and employee satisfaction in hospitality |
| topic | job satisfaction communication with superiors communication with colleagues hospitality industry |
| url | https://hrcak.srce.hr/file/396335 |
| work_keys_str_mv | AT anacuictankovic internalcommunicationandemployeesatisfactioninhospitality AT ivanabilic internalcommunicationandemployeesatisfactioninhospitality AT ivabrajkovic internalcommunicationandemployeesatisfactioninhospitality |