Implementing a video call visit system in a coronavirus disease 2019 unit
The lockdown and physical distancing strategies imposed to combat COVID-19 have caused seismic shifts at all levels of society. Hospitals have been particularly affected. Healthcare workers (HCW’s) wore PPE during all patient interactions and visitors were prohibited. Life for a patient became lonel...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2020-09-01
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| Series: | African Journal of Primary Health Care & Family Medicine |
| Subjects: | |
| Online Access: | https://phcfm.org/index.php/phcfm/article/view/2637 |
| _version_ | 1818910562891857920 |
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| author | Muhammad S. Moolla Alistair Broadhurst Mohammed A. Parker Arifa Parker Abdurasiet Mowlana |
| author_facet | Muhammad S. Moolla Alistair Broadhurst Mohammed A. Parker Arifa Parker Abdurasiet Mowlana |
| author_sort | Muhammad S. Moolla |
| collection | DOAJ |
| description | The lockdown and physical distancing strategies imposed to combat COVID-19 have caused seismic shifts at all levels of society. Hospitals have been particularly affected. Healthcare workers (HCW’s) wore PPE during all patient interactions and visitors were prohibited. Life for a patient became lonelier and for those with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) measures were even more severe. HCW’s must treat patients following a biopsychosocial approach and promote communication between patients and loved ones. We implemented a low cost Video Call Visit system at Tygerberg Hospital, Cape Town. In this article we discuss the elements of a successful implementation and potential pitfalls in the context of a pandemic, notably cross-infection and privacy. Rapid but responsible innovation using 21st century tools was required to address the many challenges of the pandemic, including improving the lived experience for patients and families. These should be intended to last after the pandemic has passed. |
| first_indexed | 2024-12-19T22:44:47Z |
| format | Article |
| id | doaj.art-88d5a55e3a154eec82ef62ab2e27358d |
| institution | Directory Open Access Journal |
| issn | 2071-2928 2071-2936 |
| language | English |
| last_indexed | 2024-12-19T22:44:47Z |
| publishDate | 2020-09-01 |
| publisher | AOSIS |
| record_format | Article |
| series | African Journal of Primary Health Care & Family Medicine |
| spelling | doaj.art-88d5a55e3a154eec82ef62ab2e27358d2022-12-21T20:02:58ZengAOSISAfrican Journal of Primary Health Care & Family Medicine2071-29282071-29362020-09-01121e1e310.4102/phcfm.v12i1.2637769Implementing a video call visit system in a coronavirus disease 2019 unitMuhammad S. Moolla0Alistair Broadhurst1Mohammed A. Parker2Arifa Parker3Abdurasiet Mowlana4Division of General Medicine, Department of Medicine, Faculty of Medicine and Health Sciences, Tygerberg Hospital, Stellenbosch University, Cape TownDivision of General Medicine, Department of Medicine, Faculty of Medicine and Health Sciences, Tygerberg Hospital, Stellenbosch University, Cape TownDivision of General Medicine, Department of Medicine, Faculty of Medicine and Health Sciences, Tygerberg Hospital, Stellenbosch University, Cape TownDivisions of Infectious Diseases and General Medicine, Department of Medicine, Faculty of Medicine and Health Sciences, Tygerberg Hospital, Stellenbosch University, Cape TownDivision of General Medicine, Department of Medicine, Faculty of Medicine and Health Sciences, Tygerberg Hospital, Stellenbosch University, Cape TownThe lockdown and physical distancing strategies imposed to combat COVID-19 have caused seismic shifts at all levels of society. Hospitals have been particularly affected. Healthcare workers (HCW’s) wore PPE during all patient interactions and visitors were prohibited. Life for a patient became lonelier and for those with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) measures were even more severe. HCW’s must treat patients following a biopsychosocial approach and promote communication between patients and loved ones. We implemented a low cost Video Call Visit system at Tygerberg Hospital, Cape Town. In this article we discuss the elements of a successful implementation and potential pitfalls in the context of a pandemic, notably cross-infection and privacy. Rapid but responsible innovation using 21st century tools was required to address the many challenges of the pandemic, including improving the lived experience for patients and families. These should be intended to last after the pandemic has passed.https://phcfm.org/index.php/phcfm/article/view/2637communicationdigitalmobile technologyvideo callcovid-19coronaviruspatient experiencesocial distancing |
| spellingShingle | Muhammad S. Moolla Alistair Broadhurst Mohammed A. Parker Arifa Parker Abdurasiet Mowlana Implementing a video call visit system in a coronavirus disease 2019 unit African Journal of Primary Health Care & Family Medicine communication digital mobile technology video call covid-19 coronavirus patient experience social distancing |
| title | Implementing a video call visit system in a coronavirus disease 2019 unit |
| title_full | Implementing a video call visit system in a coronavirus disease 2019 unit |
| title_fullStr | Implementing a video call visit system in a coronavirus disease 2019 unit |
| title_full_unstemmed | Implementing a video call visit system in a coronavirus disease 2019 unit |
| title_short | Implementing a video call visit system in a coronavirus disease 2019 unit |
| title_sort | implementing a video call visit system in a coronavirus disease 2019 unit |
| topic | communication digital mobile technology video call covid-19 coronavirus patient experience social distancing |
| url | https://phcfm.org/index.php/phcfm/article/view/2637 |
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