Delivery of the research participant perception survey through the patient portal
IntroductionThe patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied.MethodsWe evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Part...
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| Format: | Article |
| Language: | English |
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Cambridge University Press
2018-06-01
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| Series: | Journal of Clinical and Translational Science |
| Subjects: | |
| Online Access: | https://www.cambridge.org/core/product/identifier/S2059866118000328/type/journal_article |
| _version_ | 1811156864309657600 |
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| author | Issis J. Kelly-Pumarol Perrin Q. Henderson Julia T. Rushing Joseph E. Andrews Rhonda G. Kost Lynne E. Wagenknecht |
| author_facet | Issis J. Kelly-Pumarol Perrin Q. Henderson Julia T. Rushing Joseph E. Andrews Rhonda G. Kost Lynne E. Wagenknecht |
| author_sort | Issis J. Kelly-Pumarol |
| collection | DOAJ |
| description | IntroductionThe patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied.MethodsWe evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were randomly selected to receive a survey, 200 for each method. Outcomes included response rate, survey completeness, and cost.ResultsAmong those aged <65 years, response rates did not differ between mail, phone, and patient portal (22%, 29%, 30%, p>0.07). Among these methods, the patient portal was the lowest-cost option. Response rates were significantly lower using email (10%, p<0.01), the lowest-cost option. In contrast, among those aged 65+ years, mail was superior to the electronic methods (p<0.02).ConclusionsThe patient portal was among the most effective ways to reach research participants, and was less expensive than surveys administered by mail or telephone. |
| first_indexed | 2024-04-10T04:58:11Z |
| format | Article |
| id | doaj.art-8939e3ca2aae44d5a16be22b717ec91e |
| institution | Directory Open Access Journal |
| issn | 2059-8661 |
| language | English |
| last_indexed | 2024-04-10T04:58:11Z |
| publishDate | 2018-06-01 |
| publisher | Cambridge University Press |
| record_format | Article |
| series | Journal of Clinical and Translational Science |
| spelling | doaj.art-8939e3ca2aae44d5a16be22b717ec91e2023-03-09T12:29:40ZengCambridge University PressJournal of Clinical and Translational Science2059-86612018-06-01216316810.1017/cts.2018.32Delivery of the research participant perception survey through the patient portalIssis J. Kelly-Pumarol0Perrin Q. Henderson1Julia T. Rushing2Joseph E. Andrews3Rhonda G. Kost4Lynne E. Wagenknecht5Clinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USAClinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USAClinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA Division of Public Health Sciences, Wake Forest School of Medicine, Winston-Salem, NC, USAClinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USACenter for Clinical and Translational Science, The Rockefeller University, New York, NY, USAClinical and Translational Science Institute, Wake Forest School of Medicine, Winston-Salem, NC, USA Division of Public Health Sciences, Wake Forest School of Medicine, Winston-Salem, NC, USAIntroductionThe patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied.MethodsWe evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were randomly selected to receive a survey, 200 for each method. Outcomes included response rate, survey completeness, and cost.ResultsAmong those aged <65 years, response rates did not differ between mail, phone, and patient portal (22%, 29%, 30%, p>0.07). Among these methods, the patient portal was the lowest-cost option. Response rates were significantly lower using email (10%, p<0.01), the lowest-cost option. In contrast, among those aged 65+ years, mail was superior to the electronic methods (p<0.02).ConclusionsThe patient portal was among the most effective ways to reach research participants, and was less expensive than surveys administered by mail or telephone.https://www.cambridge.org/core/product/identifier/S2059866118000328/type/journal_articlePatient portalsurvey methodscostresponse ratespatient-reported outcomes |
| spellingShingle | Issis J. Kelly-Pumarol Perrin Q. Henderson Julia T. Rushing Joseph E. Andrews Rhonda G. Kost Lynne E. Wagenknecht Delivery of the research participant perception survey through the patient portal Journal of Clinical and Translational Science Patient portal survey methods cost response rates patient-reported outcomes |
| title | Delivery of the research participant perception survey through the patient portal |
| title_full | Delivery of the research participant perception survey through the patient portal |
| title_fullStr | Delivery of the research participant perception survey through the patient portal |
| title_full_unstemmed | Delivery of the research participant perception survey through the patient portal |
| title_short | Delivery of the research participant perception survey through the patient portal |
| title_sort | delivery of the research participant perception survey through the patient portal |
| topic | Patient portal survey methods cost response rates patient-reported outcomes |
| url | https://www.cambridge.org/core/product/identifier/S2059866118000328/type/journal_article |
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