The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece
The COVID-19 pandemic imposed challenges and offered opportunities, which were recognized and assessed in developed countries. In many cases though, the lack of systematic preparation for the required digital transformation resulted in confusion and discomfort in citizens’ lives, where the impositio...
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| Format: | Article |
| Language: | English |
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MDPI AG
2022-09-01
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| Series: | Administrative Sciences |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2076-3387/12/4/129 |
| _version_ | 1797461982201249792 |
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| author | Stefanos Balaskas Aliki Panagiotarou Maria Rigou |
| author_facet | Stefanos Balaskas Aliki Panagiotarou Maria Rigou |
| author_sort | Stefanos Balaskas |
| collection | DOAJ |
| description | The COVID-19 pandemic imposed challenges and offered opportunities, which were recognized and assessed in developed countries. In many cases though, the lack of systematic preparation for the required digital transformation resulted in confusion and discomfort in citizens’ lives, where the imposition of nonphysical contact excluded a large part of the population from basic needs and rights. This article investigates the influence of trustworthiness and technology acceptance factors on the usage of e-government services during the pandemic, and proposes a model that integrates factors adapted from the TAM model (social influence, performance expectancy and effort expectancy) with trust in e-government, a factor influenced by trust in government, trust in the internet, security and privacy, to predict e-government usage. To test the model, a survey was conducted using a 38-question questionnaire we designed, with a total sample size of 301 Greek citizens. The model was confirmed using the structural equation modeling (SEM) approach with maximum-likelihood estimates. Results indicate that all aspects in this study related to trustworthiness and user acceptance can be predictive factors of citizens’ usage of e-government services during periods of uncertainty and high risk, such as the COVID-19 pandemic. |
| first_indexed | 2024-03-09T17:28:05Z |
| format | Article |
| id | doaj.art-893e0cbf130b4867b411d9e9b287e1ac |
| institution | Directory Open Access Journal |
| issn | 2076-3387 |
| language | English |
| last_indexed | 2024-03-09T17:28:05Z |
| publishDate | 2022-09-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Administrative Sciences |
| spelling | doaj.art-893e0cbf130b4867b411d9e9b287e1ac2023-11-24T12:35:45ZengMDPI AGAdministrative Sciences2076-33872022-09-0112412910.3390/admsci12040129The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 GreeceStefanos Balaskas0Aliki Panagiotarou1Maria Rigou2Department of Management Science and Technology, University of Patras, Megalou Alexandrou 1, 26334 Koukouli, GreeceDepartment of Management Science and Technology, University of Patras, Megalou Alexandrou 1, 26334 Koukouli, GreeceDepartment of Management Science and Technology, University of Patras, Megalou Alexandrou 1, 26334 Koukouli, GreeceThe COVID-19 pandemic imposed challenges and offered opportunities, which were recognized and assessed in developed countries. In many cases though, the lack of systematic preparation for the required digital transformation resulted in confusion and discomfort in citizens’ lives, where the imposition of nonphysical contact excluded a large part of the population from basic needs and rights. This article investigates the influence of trustworthiness and technology acceptance factors on the usage of e-government services during the pandemic, and proposes a model that integrates factors adapted from the TAM model (social influence, performance expectancy and effort expectancy) with trust in e-government, a factor influenced by trust in government, trust in the internet, security and privacy, to predict e-government usage. To test the model, a survey was conducted using a 38-question questionnaire we designed, with a total sample size of 301 Greek citizens. The model was confirmed using the structural equation modeling (SEM) approach with maximum-likelihood estimates. Results indicate that all aspects in this study related to trustworthiness and user acceptance can be predictive factors of citizens’ usage of e-government services during periods of uncertainty and high risk, such as the COVID-19 pandemic.https://www.mdpi.com/2076-3387/12/4/129GreeceCOVID-19e-government servicestrustworthinessuser acceptancecitizen engagement |
| spellingShingle | Stefanos Balaskas Aliki Panagiotarou Maria Rigou The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece Administrative Sciences Greece COVID-19 e-government services trustworthiness user acceptance citizen engagement |
| title | The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece |
| title_full | The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece |
| title_fullStr | The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece |
| title_full_unstemmed | The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece |
| title_short | The Influence of Trustworthiness and Technology Acceptance Factors on the Usage of e-Government Services during COVID-19: A Case Study of Post COVID-19 Greece |
| title_sort | influence of trustworthiness and technology acceptance factors on the usage of e government services during covid 19 a case study of post covid 19 greece |
| topic | Greece COVID-19 e-government services trustworthiness user acceptance citizen engagement |
| url | https://www.mdpi.com/2076-3387/12/4/129 |
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