Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara
This research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public s...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Medan Area
2021-07-01
|
| Series: | Perspektif: Jurnal Ilmu-ilmu Sosial |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/perspektif/article/view/4765 |
| _version_ | 1826904691669204992 |
|---|---|
| author | Fadlan Minallah Lusiana Andariani Lubis Nurman Achmad |
| author_facet | Fadlan Minallah Lusiana Andariani Lubis Nurman Achmad |
| author_sort | Fadlan Minallah |
| collection | DOAJ |
| description | This research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public service quality proposed by Zeithaml et al in Hardiansyah, namely Tangible, Reliability, Responsiveness. ), Assurance (Guarantee), and Emphaty (Empathy). This study uses a descriptive research method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. Based on the results of the study, it can be concluded that the service quality of the Motor Vehicle Tax (PKB) at the SAMSAT Putri Hijau can be assessed from five dimensions, namely Tangibel, Reliability, Responsiveness, Assurance, and Emphaty, however, there are several indicators. which have not been fulfilled properly, such as regarding the comfort of the place of storage and the existence of discrimination or prioritizing relatives in the motor vehicle tax collection process. |
| first_indexed | 2024-03-07T17:27:18Z |
| format | Article |
| id | doaj.art-8950ba3fcb0d46dabec8464338e6e69b |
| institution | Directory Open Access Journal |
| issn | 2085-0328 |
| language | English |
| last_indexed | 2025-02-17T08:15:55Z |
| publishDate | 2021-07-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Perspektif: Jurnal Ilmu-ilmu Sosial |
| spelling | doaj.art-8950ba3fcb0d46dabec8464338e6e69b2025-01-02T23:37:16ZengUniversitas Medan AreaPerspektif: Jurnal Ilmu-ilmu Sosial2085-03282021-07-0110252754210.31289/perspektif.v10i2.47652723Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan UtaraFadlan Minallah0Lusiana Andariani Lubis1Nurman Achmad2Universitas Sumatera UtaraUniversitas Sumatera UtaraUniversitas Sumatera UtaraThis research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public service quality proposed by Zeithaml et al in Hardiansyah, namely Tangible, Reliability, Responsiveness. ), Assurance (Guarantee), and Emphaty (Empathy). This study uses a descriptive research method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. Based on the results of the study, it can be concluded that the service quality of the Motor Vehicle Tax (PKB) at the SAMSAT Putri Hijau can be assessed from five dimensions, namely Tangibel, Reliability, Responsiveness, Assurance, and Emphaty, however, there are several indicators. which have not been fulfilled properly, such as regarding the comfort of the place of storage and the existence of discrimination or prioritizing relatives in the motor vehicle tax collection process.http://ojs.uma.ac.id/index.php/perspektif/article/view/4765quality of servicepublic servicemotor vehicle tax. |
| spellingShingle | Fadlan Minallah Lusiana Andariani Lubis Nurman Achmad Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara Perspektif: Jurnal Ilmu-ilmu Sosial quality of service public service motor vehicle tax. |
| title | Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara |
| title_full | Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara |
| title_fullStr | Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara |
| title_full_unstemmed | Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara |
| title_short | Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara |
| title_sort | kualitas pelayanan pajak kendaraan bermotor pada kantor sistem administrasi manunggal satu atap putri hijau medan utara |
| topic | quality of service public service motor vehicle tax. |
| url | http://ojs.uma.ac.id/index.php/perspektif/article/view/4765 |
| work_keys_str_mv | AT fadlanminallah kualitaspelayananpajakkendaraanbermotorpadakantorsistemadministrasimanunggalsatuatapputrihijaumedanutara AT lusianaandarianilubis kualitaspelayananpajakkendaraanbermotorpadakantorsistemadministrasimanunggalsatuatapputrihijaumedanutara AT nurmanachmad kualitaspelayananpajakkendaraanbermotorpadakantorsistemadministrasimanunggalsatuatapputrihijaumedanutara |