A study on relationship between service quality and customer satisfaction: An empirical evidence from Pakistan telecommunication industry
The purpose of this study is to determine the impact of service quality on the overall customer satisfaction in telecommunication industry of Pakistan. Survey questionnaires are used to collect the data from the postpaid users of different telecommunication service providers. Stepwise regression ana...
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| Format: | Article |
| Language: | English |
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Growing Science
2011-10-01
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| Series: | Management Science Letters |
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| Online Access: | http://www.growingscience.com/msl/Vol1/msl_2011_35.pdf |