Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ
This research is to foster a good connection between company and customers. For customers, e-CRM will accommodate in interation and transaction with the company. This research is done because there are still weaknesses for customer’s service. The research method used is literature, analysis method,...
| Main Author: | |
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| Format: | Article |
| Language: | English |
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Bina Nusantara University
2010-12-01
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| Series: | ComTech |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/comtech/article/view/2340 |
| _version_ | 1797708610616164352 |
|---|---|
| author | Joni Suhartono |
| author_facet | Joni Suhartono |
| author_sort | Joni Suhartono |
| collection | DOAJ |
| description | This research is to foster a good connection between company and customers. For customers, e-CRM will accommodate in interation and transaction with the company. This research is done because there are still weaknesses for customer’s service. The research method used is literature, analysis method, and also designing method in identifying system needs then design one supporting system for the company. The research result is a CRM website that gives up-to-date information and suitable for customer needs. Therefore, CRM is hoped to help company giving a better service to customers. |
| first_indexed | 2024-03-12T06:25:04Z |
| format | Article |
| id | doaj.art-8ae3b0602afc4bcc8e30fbbfe1de6eb9 |
| institution | Directory Open Access Journal |
| issn | 2087-1244 2476-907X |
| language | English |
| last_indexed | 2024-03-12T06:25:04Z |
| publishDate | 2010-12-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | ComTech |
| spelling | doaj.art-8ae3b0602afc4bcc8e30fbbfe1de6eb92023-09-03T01:59:12ZengBina Nusantara UniversityComTech2087-12442476-907X2010-12-011222323110.21512/comtech.v1i2.23401755Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZJoni Suhartono0Bina Nusantara UniversityThis research is to foster a good connection between company and customers. For customers, e-CRM will accommodate in interation and transaction with the company. This research is done because there are still weaknesses for customer’s service. The research method used is literature, analysis method, and also designing method in identifying system needs then design one supporting system for the company. The research result is a CRM website that gives up-to-date information and suitable for customer needs. Therefore, CRM is hoped to help company giving a better service to customers.https://journal.binus.ac.id/index.php/comtech/article/view/2340CRM, e-CRM, customer service, segmentation |
| spellingShingle | Joni Suhartono Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ ComTech CRM, e-CRM, customer service, segmentation |
| title | Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ |
| title_full | Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ |
| title_fullStr | Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ |
| title_full_unstemmed | Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ |
| title_short | Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ |
| title_sort | analisis dan perancangan electronik customer relationship management pada klinik xyz |
| topic | CRM, e-CRM, customer service, segmentation |
| url | https://journal.binus.ac.id/index.php/comtech/article/view/2340 |
| work_keys_str_mv | AT jonisuhartono analisisdanperancanganelectronikcustomerrelationshipmanagementpadaklinikxyz |