PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION
The elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional m...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Publishing House of the State University of Management
2018-09-01
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| Series: | Вестник университета |
| Subjects: | |
| Online Access: | https://vestnik.guu.ru/jour/article/view/1129 |
| _version_ | 1797244006921404416 |
|---|---|
| author | Y. Voroncova Y. Goryacheva |
| author_facet | Y. Voroncova Y. Goryacheva |
| author_sort | Y. Voroncova |
| collection | DOAJ |
| description | The elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional methods allowing to carry out various func-tions of management of customer focus of the organization, are investigated. The main indicators allowing to give an assessment to the level of customer focus of the organiza-tion are allocate, their choice with application of heuristic methods logically is proved |
| first_indexed | 2024-03-08T04:22:24Z |
| format | Article |
| id | doaj.art-8bc1a7f161d64eba90e8a0f16514f118 |
| institution | Directory Open Access Journal |
| issn | 1816-4277 2686-8415 |
| language | English |
| last_indexed | 2024-04-24T19:04:09Z |
| publishDate | 2018-09-01 |
| publisher | Publishing House of the State University of Management |
| record_format | Article |
| series | Вестник университета |
| spelling | doaj.art-8bc1a7f161d64eba90e8a0f16514f1182024-03-26T14:22:56ZengPublishing House of the State University of ManagementВестник университета1816-42772686-84152018-09-010951010.26425/1816-4277-2018-9-5-101129PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATIONY. Voroncova0Y. Goryacheva1Государственный университет управленияГосударственный университет управленияThe elds of admissible use of traditional theoretical approaches to assessment and customer focuse management of the organization and a possibility of their applica-tion in practice are considered. The concept of customer focus is speci ed, and the elds of the most expedient use of the traditional methods allowing to carry out various func-tions of management of customer focus of the organization, are investigated. The main indicators allowing to give an assessment to the level of customer focus of the organiza-tion are allocate, their choice with application of heuristic methods logically is provedhttps://vestnik.guu.ru/jour/article/view/1129indicatorinstrument of businesscustomer-focusedcompetitive advantagemethodical basesystem of measurementfocusing of eorts of the organization |
| spellingShingle | Y. Voroncova Y. Goryacheva PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION Вестник университета indicator instrument of business customer-focused competitive advantage methodical base system of measurement focusing of eorts of the organization |
| title | PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
| title_full | PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
| title_fullStr | PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
| title_full_unstemmed | PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
| title_short | PROBLEMS OF CUSTOMER-FOCUSED MANAGEMENT OF THE ORGANIZATION |
| title_sort | problems of customer focused management of the organization |
| topic | indicator instrument of business customer-focused competitive advantage methodical base system of measurement focusing of eorts of the organization |
| url | https://vestnik.guu.ru/jour/article/view/1129 |
| work_keys_str_mv | AT yvoroncova problemsofcustomerfocusedmanagementoftheorganization AT ygoryacheva problemsofcustomerfocusedmanagementoftheorganization |