User Experience Design for Social Robots: A Case Study in Integrating Embodiment
Social robotics is an emerging field with a high level of innovation. For many years, it was a concept framed in the literature and theoretical approaches. Scientific and technological advances have made it possible for robots to progressively make their way into different areas of our society, and...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-06-01
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| Series: | Sensors |
| Subjects: | |
| Online Access: | https://www.mdpi.com/1424-8220/23/11/5274 |
| _version_ | 1797596705373290496 |
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| author | Ana Corrales-Paredes Diego Ortega Sanz María-José Terrón-López Verónica Egido-García |
| author_facet | Ana Corrales-Paredes Diego Ortega Sanz María-José Terrón-López Verónica Egido-García |
| author_sort | Ana Corrales-Paredes |
| collection | DOAJ |
| description | Social robotics is an emerging field with a high level of innovation. For many years, it was a concept framed in the literature and theoretical approaches. Scientific and technological advances have made it possible for robots to progressively make their way into different areas of our society, and now, they are ready to make the leap out of the industry and extend their presence into our daily lives. In this sense, user experience plays a fundamental role in achieving a smooth and natural interaction between robots and humans. This research focused on the user experience approach in terms of the embodiment of a robot, centring on its movements, gestures, and dialogues. The aim was to investigate how the interaction between robotic platforms and humans takes place and what differential aspects should be considered when designing the robot tasks. To achieve this objective, a qualitative and quantitative study was conducted based on a real interview between several human users and the robotic platform. The data were gathered by recording the session and having each user complete a form. The results showed that participants generally enjoyed interacting with the robot and found it engaging, which led to greater trust and satisfaction. However, delays and errors in the robot’s responses caused frustration and disconnection. The study found that incorporating embodiment into the design of the robot improved the user experience, and the robot’s personality and behaviour were significant factors. It was concluded that robotic platforms and their appearance, movements, and way of communicating have a decisive influence on the user’s opinion and the way they interact. |
| first_indexed | 2024-03-11T02:56:49Z |
| format | Article |
| id | doaj.art-8bdefa4a8e4643cc8d509e663e4577d5 |
| institution | Directory Open Access Journal |
| issn | 1424-8220 |
| language | English |
| last_indexed | 2024-03-11T02:56:49Z |
| publishDate | 2023-06-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Sensors |
| spelling | doaj.art-8bdefa4a8e4643cc8d509e663e4577d52023-11-18T08:34:56ZengMDPI AGSensors1424-82202023-06-012311527410.3390/s23115274User Experience Design for Social Robots: A Case Study in Integrating EmbodimentAna Corrales-Paredes0Diego Ortega Sanz1María-José Terrón-López2Verónica Egido-García3Science, Computation and Technology Department, School of Architecture, Engineering and Design, Universidad Europea de Madrid, 28670 Villaviciosa de Odón, SpainAerospace and Industrial Engineering Department, School of Architecture, Engineering and Design, Universidad Europea de Madrid, 28670 Villaviciosa de Odón, SpainAerospace and Industrial Engineering Department, School of Architecture, Engineering and Design, Universidad Europea de Madrid, 28670 Villaviciosa de Odón, SpainVice-Dean Engineering, School of Architecture, Engineering and Design, Universidad Europea de Madrid, 28670 Villaviciosa de Odón, SpainSocial robotics is an emerging field with a high level of innovation. For many years, it was a concept framed in the literature and theoretical approaches. Scientific and technological advances have made it possible for robots to progressively make their way into different areas of our society, and now, they are ready to make the leap out of the industry and extend their presence into our daily lives. In this sense, user experience plays a fundamental role in achieving a smooth and natural interaction between robots and humans. This research focused on the user experience approach in terms of the embodiment of a robot, centring on its movements, gestures, and dialogues. The aim was to investigate how the interaction between robotic platforms and humans takes place and what differential aspects should be considered when designing the robot tasks. To achieve this objective, a qualitative and quantitative study was conducted based on a real interview between several human users and the robotic platform. The data were gathered by recording the session and having each user complete a form. The results showed that participants generally enjoyed interacting with the robot and found it engaging, which led to greater trust and satisfaction. However, delays and errors in the robot’s responses caused frustration and disconnection. The study found that incorporating embodiment into the design of the robot improved the user experience, and the robot’s personality and behaviour were significant factors. It was concluded that robotic platforms and their appearance, movements, and way of communicating have a decisive influence on the user’s opinion and the way they interact.https://www.mdpi.com/1424-8220/23/11/5274social robotshuman–robot interactionuser experienceembodiment |
| spellingShingle | Ana Corrales-Paredes Diego Ortega Sanz María-José Terrón-López Verónica Egido-García User Experience Design for Social Robots: A Case Study in Integrating Embodiment Sensors social robots human–robot interaction user experience embodiment |
| title | User Experience Design for Social Robots: A Case Study in Integrating Embodiment |
| title_full | User Experience Design for Social Robots: A Case Study in Integrating Embodiment |
| title_fullStr | User Experience Design for Social Robots: A Case Study in Integrating Embodiment |
| title_full_unstemmed | User Experience Design for Social Robots: A Case Study in Integrating Embodiment |
| title_short | User Experience Design for Social Robots: A Case Study in Integrating Embodiment |
| title_sort | user experience design for social robots a case study in integrating embodiment |
| topic | social robots human–robot interaction user experience embodiment |
| url | https://www.mdpi.com/1424-8220/23/11/5274 |
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