Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh
Employees are the most important asset in the organization. There should always be a good relationship between employer and employee. If employees are happy in the organization, then the organization can move towards success. Satisfaction towards grievance handling procedure is important in this reg...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2021-09-01
|
| Series: | Management Dynamics in the Knowledge Economy |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/mdke-2021-00023 |
| _version_ | 1818307496965570560 |
|---|---|
| author | Aktar Serena Alam Md. Mahbub Ul |
| author_facet | Aktar Serena Alam Md. Mahbub Ul |
| author_sort | Aktar Serena |
| collection | DOAJ |
| description | Employees are the most important asset in the organization. There should always be a good relationship between employer and employee. If employees are happy in the organization, then the organization can move towards success. Satisfaction towards grievance handling procedure is important in this regard since one of the most important consequences of mishandling of grievances is labor unrest. An employee’s grievance can be over the wage and salary, working hours, condition of work premises, employment conditions, etc. Keeping the views in mind, this study was conducted to examine the level of satisfaction towards different dimensions of grievance handling procedure and its influence on overall satisfaction among workers in some selected factories in the Readymade Garments (RMG) sector in Bangladesh. Data was collected using the Grievance Handling Procedure Questionnaire. A total of 284 garment workers from different garment factories located in Dhaka, Gazipur, and Narayanganj took part in the survey. Measures of central tendency, dispersion, and association have been used as part of descriptive statistics while multiple linear regression analysis has been used to identify significant predictors of turnover intention. The results indicated that four dimensions of grievance handling procedure, i.e., a decision given, time taken for solving grievance, follow up mechanism, and attitude of supervisors significantly predict workers’ overall satisfaction. However, structural features of the grievance procedure were found statistically insignificant. Finally, it was concluded that if managers and supervisors are well trained and workers’ grievances are handled effectively, they will be encouraged, assured, and will have positive feelings towards their organization and this would increase their overall satisfaction and, thereby, productivity. |
| first_indexed | 2024-12-13T06:59:19Z |
| format | Article |
| id | doaj.art-8c12172c3342436fae688f97b2c44930 |
| institution | Directory Open Access Journal |
| issn | 2392-8042 |
| language | English |
| last_indexed | 2024-12-13T06:59:19Z |
| publishDate | 2021-09-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Management Dynamics in the Knowledge Economy |
| spelling | doaj.art-8c12172c3342436fae688f97b2c449302022-12-21T23:55:58ZengSciendoManagement Dynamics in the Knowledge Economy2392-80422021-09-019334536210.2478/mdke-2021-00023Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in BangladeshAktar Serena0Alam Md. Mahbub Ul1Northern University Bangladesh, 111/2 Kawla Jamea Mosjid Road, Dakshin Khan, Uttara, Dhaka-1230, BDBangladesh Institute of Management, 04, Shobhanbagh, Mirpur Rd, Dhaka 1207, BDEmployees are the most important asset in the organization. There should always be a good relationship between employer and employee. If employees are happy in the organization, then the organization can move towards success. Satisfaction towards grievance handling procedure is important in this regard since one of the most important consequences of mishandling of grievances is labor unrest. An employee’s grievance can be over the wage and salary, working hours, condition of work premises, employment conditions, etc. Keeping the views in mind, this study was conducted to examine the level of satisfaction towards different dimensions of grievance handling procedure and its influence on overall satisfaction among workers in some selected factories in the Readymade Garments (RMG) sector in Bangladesh. Data was collected using the Grievance Handling Procedure Questionnaire. A total of 284 garment workers from different garment factories located in Dhaka, Gazipur, and Narayanganj took part in the survey. Measures of central tendency, dispersion, and association have been used as part of descriptive statistics while multiple linear regression analysis has been used to identify significant predictors of turnover intention. The results indicated that four dimensions of grievance handling procedure, i.e., a decision given, time taken for solving grievance, follow up mechanism, and attitude of supervisors significantly predict workers’ overall satisfaction. However, structural features of the grievance procedure were found statistically insignificant. Finally, it was concluded that if managers and supervisors are well trained and workers’ grievances are handled effectively, they will be encouraged, assured, and will have positive feelings towards their organization and this would increase their overall satisfaction and, thereby, productivity.https://doi.org/10.2478/mdke-2021-00023grievance managementgarments industrygrievancestructural featuresworker’s satisfactionlabor union |
| spellingShingle | Aktar Serena Alam Md. Mahbub Ul Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh Management Dynamics in the Knowledge Economy grievance management garments industry grievance structural features worker’s satisfaction labor union |
| title | Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh |
| title_full | Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh |
| title_fullStr | Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh |
| title_full_unstemmed | Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh |
| title_short | Workers’ Satisfaction with Grievance-Handling Procedure: A Study on the Selected Garment Factories in Bangladesh |
| title_sort | workers satisfaction with grievance handling procedure a study on the selected garment factories in bangladesh |
| topic | grievance management garments industry grievance structural features worker’s satisfaction labor union |
| url | https://doi.org/10.2478/mdke-2021-00023 |
| work_keys_str_mv | AT aktarserena workerssatisfactionwithgrievancehandlingprocedureastudyontheselectedgarmentfactoriesinbangladesh AT alammdmahbubul workerssatisfactionwithgrievancehandlingprocedureastudyontheselectedgarmentfactoriesinbangladesh |