An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry
Global software development (GSD) practice has been increasingly emerging in the recent few decades in the field of business and software industry. On the one hand, many software development organizations get the benefits of GSD, including but not limited to reduced cost, cheap labor, round the cloc...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IEEE
2019-01-01
|
| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/8895950/ |
| _version_ | 1818349411031318528 |
|---|---|
| author | Ghana Ammad Uzair Iqbal Janjua Tahir Mustafa Madni Muhammad Faisal Cheema Ahmed R. Shahid |
| author_facet | Ghana Ammad Uzair Iqbal Janjua Tahir Mustafa Madni Muhammad Faisal Cheema Ahmed R. Shahid |
| author_sort | Ghana Ammad |
| collection | DOAJ |
| description | Global software development (GSD) practice has been increasingly emerging in the recent few decades in the field of business and software industry. On the one hand, many software development organizations get the benefits of GSD, including but not limited to reduced cost, cheap labor, round the clock working and skilled professionals. On the other hand, these organizations have to face several challenges because of GSD. These challenges pose serious threats to the stability of the GSD projects. Communication between distributed team members is one of the most crucial challenges in GSD. Therefore, the current study aims to identify the communication risk in GSD and also evaluate the impact of these communication risks in GSD environment. A Systematic Literature Review (SLR) has been performed to identify all the communication-related issues in GSD. After that, a conceptual framework has been proposed for evaluating the impact of those issues on communication risk in GSD. An empirical evaluation has been performed on data collected from the software organizations of Pakistan working in GSD based environment. The finding of our study demonstrates that geographical distance, socio- temporal distance, socio-culture distance, team member's attitude, team issues, organizational & architectural issue and customer issue have a significant direct impact on communication risk in GSD. The study also shows that there is a significant correlation between findings of SLR and empirical investigation (r = 0.460, P = 0.005). Further, we believe that the results of our research can help to tackle the issues related to communication in GSD. Therefore, it will help to improve the performance of the development activities of GSD organizations. |
| first_indexed | 2024-12-13T18:05:31Z |
| format | Article |
| id | doaj.art-8c6b6e0f9c3a4127ab69509ed3e774cb |
| institution | Directory Open Access Journal |
| issn | 2169-3536 |
| language | English |
| last_indexed | 2024-12-13T18:05:31Z |
| publishDate | 2019-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj.art-8c6b6e0f9c3a4127ab69509ed3e774cb2022-12-21T23:36:05ZengIEEEIEEE Access2169-35362019-01-01717164817167210.1109/ACCESS.2019.29530088895950An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT IndustryGhana Ammad0Uzair Iqbal Janjua1https://orcid.org/0000-0003-4515-0742Tahir Mustafa Madni2https://orcid.org/0000-0003-3491-0195Muhammad Faisal Cheema3Ahmed R. Shahid4https://orcid.org/0000-0002-7520-6770Department of Computer Science, COMSATS University Islamabad, Islamabad, PakistanDepartment of Computer Science, COMSATS University Islamabad, Islamabad, PakistanDepartment of Computer Science, COMSATS University Islamabad, Islamabad, PakistanDepartment of Computer Science, FAST University (NUCES) Islamabad, Islamabad, PakistanDepartment of Computer Science, COMSATS University Islamabad, Islamabad, PakistanGlobal software development (GSD) practice has been increasingly emerging in the recent few decades in the field of business and software industry. On the one hand, many software development organizations get the benefits of GSD, including but not limited to reduced cost, cheap labor, round the clock working and skilled professionals. On the other hand, these organizations have to face several challenges because of GSD. These challenges pose serious threats to the stability of the GSD projects. Communication between distributed team members is one of the most crucial challenges in GSD. Therefore, the current study aims to identify the communication risk in GSD and also evaluate the impact of these communication risks in GSD environment. A Systematic Literature Review (SLR) has been performed to identify all the communication-related issues in GSD. After that, a conceptual framework has been proposed for evaluating the impact of those issues on communication risk in GSD. An empirical evaluation has been performed on data collected from the software organizations of Pakistan working in GSD based environment. The finding of our study demonstrates that geographical distance, socio- temporal distance, socio-culture distance, team member's attitude, team issues, organizational & architectural issue and customer issue have a significant direct impact on communication risk in GSD. The study also shows that there is a significant correlation between findings of SLR and empirical investigation (r = 0.460, P = 0.005). Further, we believe that the results of our research can help to tackle the issues related to communication in GSD. Therefore, it will help to improve the performance of the development activities of GSD organizations.https://ieeexplore.ieee.org/document/8895950/Communication riskglobal software developmentsystematic literature reviewempirical studycommunication issuescommunication challenges |
| spellingShingle | Ghana Ammad Uzair Iqbal Janjua Tahir Mustafa Madni Muhammad Faisal Cheema Ahmed R. Shahid An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry IEEE Access Communication risk global software development systematic literature review empirical study communication issues communication challenges |
| title | An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry |
| title_full | An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry |
| title_fullStr | An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry |
| title_full_unstemmed | An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry |
| title_short | An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry |
| title_sort | empirical study to investigate the impact of communication issues in gsd in pakistan x2019 s it industry |
| topic | Communication risk global software development systematic literature review empirical study communication issues communication challenges |
| url | https://ieeexplore.ieee.org/document/8895950/ |
| work_keys_str_mv | AT ghanaammad anempiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT uzairiqbaljanjua anempiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT tahirmustafamadni anempiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT muhammadfaisalcheema anempiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT ahmedrshahid anempiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT ghanaammad empiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT uzairiqbaljanjua empiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT tahirmustafamadni empiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT muhammadfaisalcheema empiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry AT ahmedrshahid empiricalstudytoinvestigatetheimpactofcommunicationissuesingsdinpakistanx2019sitindustry |