Improving the patient's experience
When arriving at the eye care unit, patients often feel unsure of what is going to happen, anxious, and vulnerable. Many have never found themselves in a hospital setting before or have never travelled or slept away from home.It is an integral part of eye care to make sure a patient's experienc...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
International Centre for Eye Health (ICEH), London
2008-12-01
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| Series: | Community Eye Health Journal |
| Subjects: | |
| Online Access: | http://www.cehjournal.org/0953-6833/21/jceh_21_68_055.htm |
| _version_ | 1818059315633717248 |
|---|---|
| author | C Patricia Fathers Sue Stevens |
| author_facet | C Patricia Fathers Sue Stevens |
| author_sort | C Patricia Fathers |
| collection | DOAJ |
| description | When arriving at the eye care unit, patients often feel unsure of what is going to happen, anxious, and vulnerable. Many have never found themselves in a hospital setting before or have never travelled or slept away from home.It is an integral part of eye care to make sure a patient's experience is a positive one. This article offers suggestions for good, evidence-based, practice to improve this experience.Our suggestions should necessarily be adapted to local context: resource-poor settings are particularly challenging work environments and staff may need to display more ingenuity in working towards good practice, when striving to achieve the goals of VISION 2020. |
| first_indexed | 2024-12-10T13:14:35Z |
| format | Article |
| id | doaj.art-8c9bf6bfa2df450f9e5f6e6010bded82 |
| institution | Directory Open Access Journal |
| issn | 0953-6833 |
| language | English |
| last_indexed | 2024-12-10T13:14:35Z |
| publishDate | 2008-12-01 |
| publisher | International Centre for Eye Health (ICEH), London |
| record_format | Article |
| series | Community Eye Health Journal |
| spelling | doaj.art-8c9bf6bfa2df450f9e5f6e6010bded822022-12-22T01:47:35ZengInternational Centre for Eye Health (ICEH), LondonCommunity Eye Health Journal0953-68332008-12-0121685557Improving the patient's experienceC Patricia FathersSue StevensWhen arriving at the eye care unit, patients often feel unsure of what is going to happen, anxious, and vulnerable. Many have never found themselves in a hospital setting before or have never travelled or slept away from home.It is an integral part of eye care to make sure a patient's experience is a positive one. This article offers suggestions for good, evidence-based, practice to improve this experience.Our suggestions should necessarily be adapted to local context: resource-poor settings are particularly challenging work environments and staff may need to display more ingenuity in working towards good practice, when striving to achieve the goals of VISION 2020.http://www.cehjournal.org/0953-6833/21/jceh_21_68_055.htmCommunicationCounsellingHealth Services AccessibilityPatient-SatisfactionPatient EducationHygiene |
| spellingShingle | C Patricia Fathers Sue Stevens Improving the patient's experience Community Eye Health Journal Communication Counselling Health Services Accessibility Patient-Satisfaction Patient Education Hygiene |
| title | Improving the patient's experience |
| title_full | Improving the patient's experience |
| title_fullStr | Improving the patient's experience |
| title_full_unstemmed | Improving the patient's experience |
| title_short | Improving the patient's experience |
| title_sort | improving the patient s experience |
| topic | Communication Counselling Health Services Accessibility Patient-Satisfaction Patient Education Hygiene |
| url | http://www.cehjournal.org/0953-6833/21/jceh_21_68_055.htm |
| work_keys_str_mv | AT cpatriciafathers improvingthepatientsexperience AT suestevens improvingthepatientsexperience |