Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip
Objective: Patients’ satisfaction (PS) is recognized as an important emergency department service design and it has received a high interest and attention in the health management where many studies have focused on determining factors affecting PS in health-related circumstances. In this study, we a...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Kerman University of Medical Sciences
2018-06-01
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| Series: | Journal of Emergency Practice and Trauma |
| Subjects: | |
| Online Access: | http://www.jept.ir/article_63821_21d7dfef75e391413a76126efa1dc69d.pdf |
| _version_ | 1819179947008196608 |
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| author | Hammoda Abu-Odah Akram Abu Salah Ali El-Khateeb Khawla El-Nems |
| author_facet | Hammoda Abu-Odah Akram Abu Salah Ali El-Khateeb Khawla El-Nems |
| author_sort | Hammoda Abu-Odah |
| collection | DOAJ |
| description | Objective: Patients’ satisfaction (PS) is recognized as an important emergency department service design and it has received a high interest and attention in the health management where many studies have focused on determining factors affecting PS in health-related circumstances. In this study, we aimed to examine PS in emergency department (ED) of the European Gaza Hospital (EGH) in the Gaza Strip (GS).
Methods: A descriptive-analytical cross sectional study was performed at ED-EGH between March, 15 and June 20, 2015. Press Ganey questionnaire was used as a tool for data collection. For each patient, a self-administered questionnaire including 22 questions was filled based on a Likert scale. Results were analyzed using SPSS version 22.
Results: Overall, 200 respondents were included in the study. About 73% of respondents were satisfied with overall medical services. The term of nurses’ concern provided to patients elicited the highest score (83.1%), followed by physicians’ concern with patients (72.0%) and communication skills with patients (71.4%), while the lowest score was reported in waiting time and security staff. Furthermore, our findings show an association between PS and level of education, gender differences, living area, and work shifts.
Conclusion: The study results conclude that areas of medical and nursing care, respects of staff, physical comfort and waiting time ED-EGH is highly acceptable and offer in appropriate manners. |
| first_indexed | 2024-12-22T22:06:32Z |
| format | Article |
| id | doaj.art-8c9ea45597cb40d1906f73b5aab5f70a |
| institution | Directory Open Access Journal |
| issn | 2383-4544 |
| language | English |
| last_indexed | 2024-12-22T22:06:32Z |
| publishDate | 2018-06-01 |
| publisher | Kerman University of Medical Sciences |
| record_format | Article |
| series | Journal of Emergency Practice and Trauma |
| spelling | doaj.art-8c9ea45597cb40d1906f73b5aab5f70a2022-12-21T18:10:57ZengKerman University of Medical SciencesJournal of Emergency Practice and Trauma2383-45442018-06-0142778110.15171/jept.2018.08Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza StripHammoda Abu-Odah0Akram Abu Salah1 Ali El-Khateeb2Khawla El-Nems3Department of Emergency, European Gaza Hospital, Gaza Strip, occupied Palestinian TerritoryPalestine College of Nursing, El-Fukhari, Gaza Strip, occupied Palestinian TerritoryNursing and Health Sciences Department, University Collage of Applied Sciences, Gaza Strip, occupied Palestinian TerritoryMedical Military Rafah Clinic, Medical Services Directorate, Gaza Strip, occupied Palestinian TterritoryObjective: Patients’ satisfaction (PS) is recognized as an important emergency department service design and it has received a high interest and attention in the health management where many studies have focused on determining factors affecting PS in health-related circumstances. In this study, we aimed to examine PS in emergency department (ED) of the European Gaza Hospital (EGH) in the Gaza Strip (GS). Methods: A descriptive-analytical cross sectional study was performed at ED-EGH between March, 15 and June 20, 2015. Press Ganey questionnaire was used as a tool for data collection. For each patient, a self-administered questionnaire including 22 questions was filled based on a Likert scale. Results were analyzed using SPSS version 22. Results: Overall, 200 respondents were included in the study. About 73% of respondents were satisfied with overall medical services. The term of nurses’ concern provided to patients elicited the highest score (83.1%), followed by physicians’ concern with patients (72.0%) and communication skills with patients (71.4%), while the lowest score was reported in waiting time and security staff. Furthermore, our findings show an association between PS and level of education, gender differences, living area, and work shifts. Conclusion: The study results conclude that areas of medical and nursing care, respects of staff, physical comfort and waiting time ED-EGH is highly acceptable and offer in appropriate manners.http://www.jept.ir/article_63821_21d7dfef75e391413a76126efa1dc69d.pdfPatients’ SatisfactionEmergency careEmergency DepartmentEuropean Gaza Hospital |
| spellingShingle | Hammoda Abu-Odah Akram Abu Salah Ali El-Khateeb Khawla El-Nems Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip Journal of Emergency Practice and Trauma Patients’ Satisfaction Emergency care Emergency Department European Gaza Hospital |
| title | Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip |
| title_full | Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip |
| title_fullStr | Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip |
| title_full_unstemmed | Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip |
| title_short | Patients’ satisfaction towards medical services at the emergency department of European Gaza Hospital- Gaza Strip |
| title_sort | patients satisfaction towards medical services at the emergency department of european gaza hospital gaza strip |
| topic | Patients’ Satisfaction Emergency care Emergency Department European Gaza Hospital |
| url | http://www.jept.ir/article_63821_21d7dfef75e391413a76126efa1dc69d.pdf |
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