INVESTIGATING A QUALITY OF SERVICES IN THE PUBLIC SECTOR: EVIDENCE FROM NORTHERN CYPRUS
The current study aims is to investigate the service quality delivered by public enterprises in Turkish Republic of Northern Cyprus (TRNC) and level of customer satisfaction as well as word of mouth (WOM) in return. A convenient sampling method has been employed by using the service quality (SERVQUA...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Varazdin Development and Entrepreneurship Agency
2016-09-01
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| Series: | Journal of Economic and Social Development (Varaždin) |
| Subjects: | |
| Online Access: | http://www.jesd-online.com/dokumenti/upload/separated/Vol%203%20No%202_01.pdf |