Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey
Abstract Background The In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) Survey is the first patient reported outcome measure included in the U.S. Medicare End Stage Renal Disease Quality Incentive Program. Administered twice yearly, it assesses in-center di...
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| Format: | Article |
| Language: | English |
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BMC
2018-10-01
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| Series: | BMC Health Services Research |
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| Online Access: | http://link.springer.com/article/10.1186/s12913-018-3618-4 |
| _version_ | 1811204202861428736 |
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| author | Taimur Dad Hocine Tighiouart Joshua J. Fenton Eduardo Lacson Klemens B. Meyer Dana C. Miskulin Daniel E. Weiner Michelle M. Richardson |
| author_facet | Taimur Dad Hocine Tighiouart Joshua J. Fenton Eduardo Lacson Klemens B. Meyer Dana C. Miskulin Daniel E. Weiner Michelle M. Richardson |
| author_sort | Taimur Dad |
| collection | DOAJ |
| description | Abstract Background The In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) Survey is the first patient reported outcome measure included in the U.S. Medicare End Stage Renal Disease Quality Incentive Program. Administered twice yearly, it assesses in-center dialysis experience and survey responses are tied to dialysis facility payments. Low response rates, currently approximately 35%, raise concern for possible underrepresentation of patient groups. Methods Cross-sectional analysis of survey administration in 2012 to all in-center hemodialysis patients in Dialysis Clinic, Inc. (DCI) facilities nationally over 18 years old who received hemodialysis at their facility for at least 3 months. Patient-level covariates included demographic, clinical, laboratory, and functional characteristics. Random effects multivariable logistic regression was used to assess survey non-response. Results Among 11,055 eligible patients 6541 (59%) were non-responders. Of the remaining 4514 responders, 549 (14%) surveys were not usable due to presence of proxy help or incomplete responses. Non-responders were more likely to be men, non-white, younger, single, dual Medicare/Medicaid eligible, less educated, non-English speaking, and not active on the transplant list; non-responders had longer ESRD vintage, lower body mass index, lower serum albumin, worse functional status, and more hospitalizations, missed treatments, and shortened treatments. Similar associations were found using more parsimonious multivariable analyses and after imputing missing data. Conclusions Non-responders to the ICH CAHPS significantly differed from responders, broadly spanning individuals with fewer socioeconomic advantages and greater illness burden, raising limitations in interpreting facility survey results. Future research should assess reasons for non-response to improve ICH CAHPS generalizability and utility. |
| first_indexed | 2024-04-12T03:07:17Z |
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| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-04-12T03:07:17Z |
| publishDate | 2018-10-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-8d00ab7ec4ee4c428ab2372b879123f72022-12-22T03:50:27ZengBMCBMC Health Services Research1472-69632018-10-0118111010.1186/s12913-018-3618-4Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) surveyTaimur Dad0Hocine Tighiouart1Joshua J. Fenton2Eduardo Lacson3Klemens B. Meyer4Dana C. Miskulin5Daniel E. Weiner6Michelle M. Richardson7Tufts Medical Center and Tufts University School of MedicineTufts Medical Center and Tufts University School of MedicineDepartment of Family and Community Medicine, Center for Healthcare Policy and Research, University of CaliforniaTufts Medical Center and Tufts University School of MedicineTufts Medical Center and Tufts University School of MedicineTufts Medical Center and Tufts University School of MedicineTufts Medical Center and Tufts University School of MedicineTufts Medical Center and Tufts University School of MedicineAbstract Background The In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) Survey is the first patient reported outcome measure included in the U.S. Medicare End Stage Renal Disease Quality Incentive Program. Administered twice yearly, it assesses in-center dialysis experience and survey responses are tied to dialysis facility payments. Low response rates, currently approximately 35%, raise concern for possible underrepresentation of patient groups. Methods Cross-sectional analysis of survey administration in 2012 to all in-center hemodialysis patients in Dialysis Clinic, Inc. (DCI) facilities nationally over 18 years old who received hemodialysis at their facility for at least 3 months. Patient-level covariates included demographic, clinical, laboratory, and functional characteristics. Random effects multivariable logistic regression was used to assess survey non-response. Results Among 11,055 eligible patients 6541 (59%) were non-responders. Of the remaining 4514 responders, 549 (14%) surveys were not usable due to presence of proxy help or incomplete responses. Non-responders were more likely to be men, non-white, younger, single, dual Medicare/Medicaid eligible, less educated, non-English speaking, and not active on the transplant list; non-responders had longer ESRD vintage, lower body mass index, lower serum albumin, worse functional status, and more hospitalizations, missed treatments, and shortened treatments. Similar associations were found using more parsimonious multivariable analyses and after imputing missing data. Conclusions Non-responders to the ICH CAHPS significantly differed from responders, broadly spanning individuals with fewer socioeconomic advantages and greater illness burden, raising limitations in interpreting facility survey results. Future research should assess reasons for non-response to improve ICH CAHPS generalizability and utility.http://link.springer.com/article/10.1186/s12913-018-3618-4HemodialysisCAHPSICH CAHPSPatient reported outcomePatient satisfactionPatient experience |
| spellingShingle | Taimur Dad Hocine Tighiouart Joshua J. Fenton Eduardo Lacson Klemens B. Meyer Dana C. Miskulin Daniel E. Weiner Michelle M. Richardson Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey BMC Health Services Research Hemodialysis CAHPS ICH CAHPS Patient reported outcome Patient satisfaction Patient experience |
| title | Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey |
| title_full | Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey |
| title_fullStr | Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey |
| title_full_unstemmed | Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey |
| title_short | Evaluation of non-response to the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey |
| title_sort | evaluation of non response to the in center hemodialysis consumer assessment of healthcare providers and systems ich cahps survey |
| topic | Hemodialysis CAHPS ICH CAHPS Patient reported outcome Patient satisfaction Patient experience |
| url | http://link.springer.com/article/10.1186/s12913-018-3618-4 |
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