Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR.
In a cross-sectional analytical study, a Patient Satisfaction Questionnaire (PSQ) for diabetes management was developed and tested in Thailand and Lao PDR. A systematic review of qualitative studies was conducted to formulate themes of the PSQ. The 20-item PSQ was prepared in Thai and translated to...
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| Format: | Article |
| Language: | English |
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Public Library of Science (PLoS)
2024-01-01
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| Series: | PLoS ONE |
| Online Access: | https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0300052&type=printable |
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| author | Phayom Sookaneknun Olson Chanuttha Ploylearmsang Phoutsathaphone Sibounheuang Santiparp Sookaneknun Chanthanom Manithip Suntaree Watcharadamrongkun Paul W Jungnickel Pattarin Kittiboonyakun |
| author_facet | Phayom Sookaneknun Olson Chanuttha Ploylearmsang Phoutsathaphone Sibounheuang Santiparp Sookaneknun Chanthanom Manithip Suntaree Watcharadamrongkun Paul W Jungnickel Pattarin Kittiboonyakun |
| author_sort | Phayom Sookaneknun Olson |
| collection | DOAJ |
| description | In a cross-sectional analytical study, a Patient Satisfaction Questionnaire (PSQ) for diabetes management was developed and tested in Thailand and Lao PDR. A systematic review of qualitative studies was conducted to formulate themes of the PSQ. The 20-item PSQ was prepared in Thai and translated to Lao, with subsequent backward translation. Both versions were tested for reliability and construct validity using confirmatory factor analysis and structural equation modeling. The study was performed at a university hospital in Thailand and two central hospitals in Vientiane, Lao PDR. There were 300 diabetic patients from Thailand (n = 150) and Lao PDR (n = 150). The 5-factor Thai version showed 74.52% of total explained variance with good internal consistency and satisfactory goodness-of-fit indices (χ2/df = 1.91, GFI = 0.83, CFI = 0.98, SRMR = 0.063, RMSEA = 0.078). The five factors were 1) Standard of Service, 2) Diabetic Service, 3) Competency of Providers, 4) Competency of Pharmacists, and 5) Communication with Providers. For the Lao version, 20 items showed a 3-factor structure with a total explained variance of 71.09%. Goodness-of-fit indices for the Lao model were satisfactory (χ2/df = 2.45, GFI = 0.78, CFI = 0.95, SRMR = 0.075 and RMSEA = 0.095). The results showed the PSQ Thai and Lao versions were valid and reliable for assessing patient satisfaction with diabetes management, however more testing of the questionnaire is appropriate. |
| first_indexed | 2024-04-24T12:45:57Z |
| format | Article |
| id | doaj.art-8d0c39a3da9548d5901e5d3c38e89431 |
| institution | Directory Open Access Journal |
| issn | 1932-6203 |
| language | English |
| last_indexed | 2024-04-24T12:45:57Z |
| publishDate | 2024-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj.art-8d0c39a3da9548d5901e5d3c38e894312024-04-07T05:31:45ZengPublic Library of Science (PLoS)PLoS ONE1932-62032024-01-01193e030005210.1371/journal.pone.0300052Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR.Phayom Sookaneknun OlsonChanuttha PloylearmsangPhoutsathaphone SibounheuangSantiparp SookaneknunChanthanom ManithipSuntaree WatcharadamrongkunPaul W JungnickelPattarin KittiboonyakunIn a cross-sectional analytical study, a Patient Satisfaction Questionnaire (PSQ) for diabetes management was developed and tested in Thailand and Lao PDR. A systematic review of qualitative studies was conducted to formulate themes of the PSQ. The 20-item PSQ was prepared in Thai and translated to Lao, with subsequent backward translation. Both versions were tested for reliability and construct validity using confirmatory factor analysis and structural equation modeling. The study was performed at a university hospital in Thailand and two central hospitals in Vientiane, Lao PDR. There were 300 diabetic patients from Thailand (n = 150) and Lao PDR (n = 150). The 5-factor Thai version showed 74.52% of total explained variance with good internal consistency and satisfactory goodness-of-fit indices (χ2/df = 1.91, GFI = 0.83, CFI = 0.98, SRMR = 0.063, RMSEA = 0.078). The five factors were 1) Standard of Service, 2) Diabetic Service, 3) Competency of Providers, 4) Competency of Pharmacists, and 5) Communication with Providers. For the Lao version, 20 items showed a 3-factor structure with a total explained variance of 71.09%. Goodness-of-fit indices for the Lao model were satisfactory (χ2/df = 2.45, GFI = 0.78, CFI = 0.95, SRMR = 0.075 and RMSEA = 0.095). The results showed the PSQ Thai and Lao versions were valid and reliable for assessing patient satisfaction with diabetes management, however more testing of the questionnaire is appropriate.https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0300052&type=printable |
| spellingShingle | Phayom Sookaneknun Olson Chanuttha Ploylearmsang Phoutsathaphone Sibounheuang Santiparp Sookaneknun Chanthanom Manithip Suntaree Watcharadamrongkun Paul W Jungnickel Pattarin Kittiboonyakun Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. PLoS ONE |
| title | Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. |
| title_full | Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. |
| title_fullStr | Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. |
| title_full_unstemmed | Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. |
| title_short | Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. |
| title_sort | development of a patient satisfaction questionnaire psq for diabetes management in thailand and lao pdr |
| url | https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0300052&type=printable |
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