| Summary: | Six Sigma is a data driven process improvement methodology used to achieve stable and predictable process results by reducing process variation and defects. Lean is a process improvement methodology used to deliver products. These approaches started in manufacturing organisations and gained
popularity in service organisations, including hotels and lodging. Over time, organisations began to use the approaches in an integrated fashion and called it Lean Six Sigma. This paper explores the literature regarding these approaches and proposes a framework for the integrated Lean Six Sigma methodology
and a template for the hospitality industry. The framework consists of four phases, initiation, data management, improvement and freezing. The principal means to achieve good Six-Sigma quality
levels is to pro-actively eradicate the reasons of process related problems manifesting prior to them becoming huge shortcomings in a hotel operation. The emphasis of Six-Sigma is thus on seeking out prospects in processes with negative consequences that lead to defective quality.
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