PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER
The article illustrates the trend of non-relegation tourism, which, in a way, forces places of worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely "offering" a place of worship is not enough these days. Research carried out in 2020 shows that the pilg...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2023-03-01
|
| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://ijqr.net/journal/v17-n1/17.pdf |
| _version_ | 1811162883209297920 |
|---|---|
| author | Justyna Żywiołek Joanna Rosak-Szyrocka Gilberto Santos |
| author_facet | Justyna Żywiołek Joanna Rosak-Szyrocka Gilberto Santos |
| author_sort | Justyna Żywiołek |
| collection | DOAJ |
| description | The article illustrates the trend of non-relegation tourism, which, in a way, forces places of worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely "offering" a place of worship is not enough these days. Research carried out in 2020 shows that the pilgrim has also become a customer who is more willing to participate in logistically well-prepared events and offers him opportunities. The article also analyzes possible future research and confirms the hypotheses. A tool in the form of the Kano Model was used for the research, serving to assess satisfaction. |
| first_indexed | 2024-04-10T06:36:28Z |
| format | Article |
| id | doaj.art-8e59d9cca3f14461a2c978447923e0be |
| institution | Directory Open Access Journal |
| issn | 1800-6450 1800-7473 |
| language | English |
| last_indexed | 2024-04-10T06:36:28Z |
| publishDate | 2023-03-01 |
| publisher | Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
| record_format | Article |
| series | International Journal for Quality Research |
| spelling | doaj.art-8e59d9cca3f14461a2c978447923e0be2023-02-28T19:41:52ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732023-03-0117127128210.24874/IJQR17.01-17PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMERJustyna Żywiołek0https://orcid.org/0000-0003-0407-0826Joanna Rosak-Szyrocka1https://orcid.org/0000-0002-5548-6787Gilberto Santos2https://orcid.org/0000-0001-9268-3272Faculty of Management, Częstochowa University of Technology, PolandFaculty of Management, Częstochowa University of Technology, PolandESD - Polyt. Institute Cavado Ave, Barcelos, PortugalThe article illustrates the trend of non-relegation tourism, which, in a way, forces places of worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely "offering" a place of worship is not enough these days. Research carried out in 2020 shows that the pilgrim has also become a customer who is more willing to participate in logistically well-prepared events and offers him opportunities. The article also analyzes possible future research and confirms the hypotheses. A tool in the form of the Kano Model was used for the research, serving to assess satisfaction.http://ijqr.net/journal/v17-n1/17.pdfpilgrim - customerpilgrimage movementcustomer satisfaction |
| spellingShingle | Justyna Żywiołek Joanna Rosak-Szyrocka Gilberto Santos PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER International Journal for Quality Research pilgrim - customer pilgrimage movement customer satisfaction |
| title | PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER |
| title_full | PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER |
| title_fullStr | PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER |
| title_full_unstemmed | PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER |
| title_short | PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER |
| title_sort | pilgrimage movement and pilgrim satisfaction as a customer |
| topic | pilgrim - customer pilgrimage movement customer satisfaction |
| url | http://ijqr.net/journal/v17-n1/17.pdf |
| work_keys_str_mv | AT justynazywiołek pilgrimagemovementandpilgrimsatisfactionasacustomer AT joannarosakszyrocka pilgrimagemovementandpilgrimsatisfactionasacustomer AT gilbertosantos pilgrimagemovementandpilgrimsatisfactionasacustomer |