COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION
Background. The destabilization of the economy and the growth of social tension can be a cause of an increase in non-payments from the population. It leads to an increase in the burden on the bailiff service, whose work involves active interaction with the population in a stressful situation. Regard...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Science and Innovation Center Publishing House
2022-08-01
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| Series: | Russian Journal of Education and Psychology |
| Subjects: | |
| Online Access: | http://rjep.ru/jour/index.php/rjep/article/view/223 |
| _version_ | 1797987705147097088 |
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| author | Elina V. Pritsker Valeria A. Kapustina |
| author_facet | Elina V. Pritsker Valeria A. Kapustina |
| author_sort | Elina V. Pritsker |
| collection | DOAJ |
| description | Background. The destabilization of the economy and the growth of social tension can be a cause of an increase in non-payments from the population. It leads to an increase in the burden on the bailiff service, whose work involves active interaction with the population in a stressful situation. Regardless of their position, employees of enforcement bodies carry out interpersonal communication with colleagues, parties to enforcement proceedings, management, and citizens.
The research problem is in the lack of knowledge of the communicative component in the structure of professional competence of employees of enforcement agencies.
Research method – theoretical analysis.
Results. Based on the review of the literature, the authors identified the communicative competencies that bailiffs must possess for effective performance: key (intercultural and interdepartmental communication), basic (effective oral and written communication with different categories of citizens, involving the use of competent and polite language) and special (the ability to manage conflict with taking into account the ethics of business communication and current legislative norms) competencies. It is noted that the formation of the communicative competence of bailiffs should be carried out using psychological training and distance learning, while the communicative component of the professional competence of employees of enforcement agencies is closely related to its legal specifics. |
| first_indexed | 2024-04-11T07:51:46Z |
| format | Article |
| id | doaj.art-8ec1e2fdf3df4483b69d588d31b6e52d |
| institution | Directory Open Access Journal |
| issn | 2658-4034 2782-3563 |
| language | English |
| last_indexed | 2024-04-11T07:51:46Z |
| publishDate | 2022-08-01 |
| publisher | Science and Innovation Center Publishing House |
| record_format | Article |
| series | Russian Journal of Education and Psychology |
| spelling | doaj.art-8ec1e2fdf3df4483b69d588d31b6e52d2022-12-22T04:36:03ZengScience and Innovation Center Publishing HouseRussian Journal of Education and Psychology2658-40342782-35632022-08-01134445710.12731/2658-4034-2022-13-4-44-57223COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATIONElina V. Pritsker0Valeria A. Kapustina1Novosibirsk State Technical UniversityNovosibirsk State Technical UniversityBackground. The destabilization of the economy and the growth of social tension can be a cause of an increase in non-payments from the population. It leads to an increase in the burden on the bailiff service, whose work involves active interaction with the population in a stressful situation. Regardless of their position, employees of enforcement bodies carry out interpersonal communication with colleagues, parties to enforcement proceedings, management, and citizens. The research problem is in the lack of knowledge of the communicative component in the structure of professional competence of employees of enforcement agencies. Research method – theoretical analysis. Results. Based on the review of the literature, the authors identified the communicative competencies that bailiffs must possess for effective performance: key (intercultural and interdepartmental communication), basic (effective oral and written communication with different categories of citizens, involving the use of competent and polite language) and special (the ability to manage conflict with taking into account the ethics of business communication and current legislative norms) competencies. It is noted that the formation of the communicative competence of bailiffs should be carried out using psychological training and distance learning, while the communicative component of the professional competence of employees of enforcement agencies is closely related to its legal specifics.http://rjep.ru/jour/index.php/rjep/article/view/223communicative competencebailiffsservicecommunicationinteractionspeechethicsconflict reduction |
| spellingShingle | Elina V. Pritsker Valeria A. Kapustina COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION Russian Journal of Education and Psychology communicative competence bailiffs service communication interaction speech ethics conflict reduction |
| title | COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION |
| title_full | COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION |
| title_fullStr | COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION |
| title_full_unstemmed | COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION |
| title_short | COMMUNICATIVE COMPETENCE OF EMPLOYEES OF ENFORCEMENT BODIES AND FEATURES OF ITS FORMATION |
| title_sort | communicative competence of employees of enforcement bodies and features of its formation |
| topic | communicative competence bailiffs service communication interaction speech ethics conflict reduction |
| url | http://rjep.ru/jour/index.php/rjep/article/view/223 |
| work_keys_str_mv | AT elinavpritsker communicativecompetenceofemployeesofenforcementbodiesandfeaturesofitsformation AT valeriaakapustina communicativecompetenceofemployeesofenforcementbodiesandfeaturesofitsformation |