Call Transcription Methodology for Contact Center Systems
Nowadays, one of the key areas of research on contact centre systems is their automation. The main element that influences the possibility of automation of contact centre processes is the call transcription methods implemented by automatic speech recognition (ASR) systems. Such systems enable develo...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IEEE
2021-01-01
|
| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9508438/ |