TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happen...

書目詳細資料
Main Authors:	Sholihati Amalia, Sri Raharso
格式:	Article
語言:	English
出版:	Muhammadiyah University Press 2009-12-01
叢編:	Benefit Jurnal Manajemen dan Bisnis
主題:	value, service quality, delight, customer loyalty
在線閱讀:	http://journals.ums.ac.id/index.php/benefit/article/view/1283

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