TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happen...

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Bibliografische gegevens
Hoofdauteurs:	Sholihati Amalia, Sri Raharso
Formaat:	Artikel
Taal:	English
Gepubliceerd in:	Muhammadiyah University Press 2009-12-01
Reeks:	Benefit Jurnal Manajemen dan Bisnis
Onderwerpen:	value, service quality, delight, customer loyalty
Online toegang:	http://journals.ums.ac.id/index.php/benefit/article/view/1283

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