Optimization modeling for strengthening the quality of educational institution services : POP-SDM method
The quality of service in higher education institutions is very important because it can affect student satisfaction, learning outcomes, and the reputation of the institution. Therefore, higher education institutions must continuously strive to improve the quality of the services they provide. This...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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ARKA INSTITUTE
2023-09-01
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| Series: | Educenter |
| Subjects: | |
| Online Access: | https://jurnal.arkainstitute.co.id/index.php/educenter/article/view/941 |
| _version_ | 1797276755192446976 |
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| author | Elisha Yochanan Soewarto Hardhienata Eka Suhardi |
| author_facet | Elisha Yochanan Soewarto Hardhienata Eka Suhardi |
| author_sort | Elisha Yochanan |
| collection | DOAJ |
| description | The quality of service in higher education institutions is very important because it can affect student satisfaction, learning outcomes, and the reputation of the institution. Therefore, higher education institutions must continuously strive to improve the quality of the services they provide. This research aims to build an empirical model of service quality for educational institutions by looking for variables that influence strengthening service quality based on data and information from sources. This research uses qualitative methods through an interview and observation process with study program staff at the Indonesian Defense University Education Institute in Bogor, West Java, Indonesia. In this research, it was found that the dominant variables that influence the quality of teaching staff services are (1) organizational climate, (2) training effectiveness, (3) job satisfaction, (4) professionalism, (5) empowerment of educators, (6) motivational work, and (7) professional commitment. Therefore, improving the quality of educational institutions is important and must be a main concern for institutions. |
| first_indexed | 2024-03-07T15:32:50Z |
| format | Article |
| id | doaj.art-902e427082e74b4aae4a616d957ece05 |
| institution | Directory Open Access Journal |
| issn | 2827-8542 2827-7988 |
| language | English |
| last_indexed | 2024-03-07T15:32:50Z |
| publishDate | 2023-09-01 |
| publisher | ARKA INSTITUTE |
| record_format | Article |
| series | Educenter |
| spelling | doaj.art-902e427082e74b4aae4a616d957ece052024-03-05T15:28:15ZengARKA INSTITUTEEducenter2827-85422827-79882023-09-012310.55904/educenter.v2i3.941941Optimization modeling for strengthening the quality of educational institution services : POP-SDM methodElisha YochananSoewarto HardhienataEka SuhardiThe quality of service in higher education institutions is very important because it can affect student satisfaction, learning outcomes, and the reputation of the institution. Therefore, higher education institutions must continuously strive to improve the quality of the services they provide. This research aims to build an empirical model of service quality for educational institutions by looking for variables that influence strengthening service quality based on data and information from sources. This research uses qualitative methods through an interview and observation process with study program staff at the Indonesian Defense University Education Institute in Bogor, West Java, Indonesia. In this research, it was found that the dominant variables that influence the quality of teaching staff services are (1) organizational climate, (2) training effectiveness, (3) job satisfaction, (4) professionalism, (5) empowerment of educators, (6) motivational work, and (7) professional commitment. Therefore, improving the quality of educational institutions is important and must be a main concern for institutions.https://jurnal.arkainstitute.co.id/index.php/educenter/article/view/941satisfactioneducationeducation serviceseducational institutions |
| spellingShingle | Elisha Yochanan Soewarto Hardhienata Eka Suhardi Optimization modeling for strengthening the quality of educational institution services : POP-SDM method Educenter satisfaction education education services educational institutions |
| title | Optimization modeling for strengthening the quality of educational institution services : POP-SDM method |
| title_full | Optimization modeling for strengthening the quality of educational institution services : POP-SDM method |
| title_fullStr | Optimization modeling for strengthening the quality of educational institution services : POP-SDM method |
| title_full_unstemmed | Optimization modeling for strengthening the quality of educational institution services : POP-SDM method |
| title_short | Optimization modeling for strengthening the quality of educational institution services : POP-SDM method |
| title_sort | optimization modeling for strengthening the quality of educational institution services pop sdm method |
| topic | satisfaction education education services educational institutions |
| url | https://jurnal.arkainstitute.co.id/index.php/educenter/article/view/941 |
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