PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY
Introduction: Balneotherapy and hydrotherapy treatments with a proven therapeutic effect are of great help to patients in early recovery. Objective: The aim of our study is to assess patient satisfaction in two health care institutions in Hungary. Methods: We conducted a questionnaire survey among...
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| Format: | Article |
| Language: | English |
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Cluj University Press
2022-05-01
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| Series: | Studia Universitatis Babeş-Bolyai: Educatio Artis Gymnasticae |
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| Online Access: | http://193.231.18.162/index.php/subbeducatio/article/view/24 |
| _version_ | 1797365302923624448 |
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| author | Veronika VARGA Mónika SÉLLEYNÉ GYURÓ Rebeka JUHÁSZ Viktor KOCZKA Bálint SZŐTS Bálint MOLICS Imre BONCZ |
| author_facet | Veronika VARGA Mónika SÉLLEYNÉ GYURÓ Rebeka JUHÁSZ Viktor KOCZKA Bálint SZŐTS Bálint MOLICS Imre BONCZ |
| author_sort | Veronika VARGA |
| collection | DOAJ |
| description |
Introduction: Balneotherapy and hydrotherapy treatments with a proven therapeutic effect are of great help to patients in early recovery. Objective: The aim of our study is to assess patient satisfaction in two health care institutions in Hungary. Methods: We conducted a questionnaire survey among the patients of two spas and other hospitals (H1: n=69 H2: n=59) in Hungary in 2019. The obtained results were evaluated with SPSS 25.0 software. Results: 74.22% of the respondents were female (n=95) and 25.78% were male (n=33), of whom 46.78% (n=60) were between 61 and 70 years of age. 71.88% (n=92) of the respondents were informed about the discounted treatments by their specialist and the majority were patients who return annually (n=106), who come again mainly (43.75%) for previous good experiences. They thought they would discover an 88.5% improvement in both the quality of care and treatments. Results of H1 and H2 hospital staff: help (H1: 6.61, H2: 6.05, p=0.001), pain relief (H1: 6.08, H2: 4.95, p=0.015) problem solving (H1: 6.16, H2: 5.46 p=0.009), information provision (H1: 5.82, H2: 5.05, p=0.050) were significantly higher in H1 hospital than in H2 hospital. In the overall picture of the institution, H2 achieved a higher result in terms of health improvement, despite the former lower evaluations, but there was no significance (H1: 5.86, H2: 6.00, p=0.584). Conclusions: Learning the use of treatments and patient satisfaction, constructive suggestions can be made to improve the quality of patient care.
Received: 2022 March 05; Revised: 2022 March 25; Accepted: 2022 March 28; Available online: 2022 May 5; Available print: 2022 May 30.
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| first_indexed | 2024-03-08T16:47:13Z |
| format | Article |
| id | doaj.art-905803e60030430994cc22d6fb0f9f64 |
| institution | Directory Open Access Journal |
| issn | 1453-4223 2065-9547 |
| language | English |
| last_indexed | 2024-03-08T16:47:13Z |
| publishDate | 2022-05-01 |
| publisher | Cluj University Press |
| record_format | Article |
| series | Studia Universitatis Babeş-Bolyai: Educatio Artis Gymnasticae |
| spelling | doaj.art-905803e60030430994cc22d6fb0f9f642024-01-05T09:39:08ZengCluj University PressStudia Universitatis Babeş-Bolyai: Educatio Artis Gymnasticae1453-42232065-95472022-05-0167110.24193/subbeag.67(1).01PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARYVeronika VARGA0Mónika SÉLLEYNÉ GYURÓ1Rebeka JUHÁSZ2Viktor KOCZKA3Bálint SZŐTS4Bálint MOLICS5Imre BONCZ6University of Pécs, Faculty of Health Sciences, Institute for Health Insurance, Pécs, Hungary. * Corresponding author: veronika.varga@etk.pte.huUniversity of Pécs, Faculty of Health Sciences, Institute for Health Insurance, Pécs, HungaryEötvös Loránd University, Faculty of Education and Psychology, Institute of Health Promotion and Sport SciencesUniversity of Pécs, Doctoral School of Health Sciences, Pécs, Hungary; University of Pécs, Department of Biochemistry and Medical Chemistry, Medical School, Pécs, HungaryUniversity of Pécs, Faculty of Health Sciences, Institute of Physiotherapy and Sports Science, Pécs, HungaryUniversity of Pécs, Faculty of Health Sciences, Institute of Physiotherapy and Sports Science, Pécs, HungaryUniversity of Pécs, Faculty of Health Sciences, Institute for Health Insurance, Pécs, Hungary Introduction: Balneotherapy and hydrotherapy treatments with a proven therapeutic effect are of great help to patients in early recovery. Objective: The aim of our study is to assess patient satisfaction in two health care institutions in Hungary. Methods: We conducted a questionnaire survey among the patients of two spas and other hospitals (H1: n=69 H2: n=59) in Hungary in 2019. The obtained results were evaluated with SPSS 25.0 software. Results: 74.22% of the respondents were female (n=95) and 25.78% were male (n=33), of whom 46.78% (n=60) were between 61 and 70 years of age. 71.88% (n=92) of the respondents were informed about the discounted treatments by their specialist and the majority were patients who return annually (n=106), who come again mainly (43.75%) for previous good experiences. They thought they would discover an 88.5% improvement in both the quality of care and treatments. Results of H1 and H2 hospital staff: help (H1: 6.61, H2: 6.05, p=0.001), pain relief (H1: 6.08, H2: 4.95, p=0.015) problem solving (H1: 6.16, H2: 5.46 p=0.009), information provision (H1: 5.82, H2: 5.05, p=0.050) were significantly higher in H1 hospital than in H2 hospital. In the overall picture of the institution, H2 achieved a higher result in terms of health improvement, despite the former lower evaluations, but there was no significance (H1: 5.86, H2: 6.00, p=0.584). Conclusions: Learning the use of treatments and patient satisfaction, constructive suggestions can be made to improve the quality of patient care. Received: 2022 March 05; Revised: 2022 March 25; Accepted: 2022 March 28; Available online: 2022 May 5; Available print: 2022 May 30. http://193.231.18.162/index.php/subbeducatio/article/view/24patient satisfaction, spa, spa service, quality patient care. |
| spellingShingle | Veronika VARGA Mónika SÉLLEYNÉ GYURÓ Rebeka JUHÁSZ Viktor KOCZKA Bálint SZŐTS Bálint MOLICS Imre BONCZ PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY Studia Universitatis Babeş-Bolyai: Educatio Artis Gymnasticae patient satisfaction, spa, spa service, quality patient care. |
| title | PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY |
| title_full | PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY |
| title_fullStr | PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY |
| title_full_unstemmed | PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY |
| title_short | PATIENT SATISFACTION SURVEY IN HOSPITALS PROVIDING SPA CARE IN HUNGARY |
| title_sort | patient satisfaction survey in hospitals providing spa care in hungary |
| topic | patient satisfaction, spa, spa service, quality patient care. |
| url | http://193.231.18.162/index.php/subbeducatio/article/view/24 |
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