Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers
The Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still r...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Medan Area
2020-05-01
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| Series: | Jurnal Administrasi Publik (Public Administration Journal) |
| Subjects: | |
| Online Access: | http://ojs.uma.ac.id/index.php/adminpublik/article/view/2987 |
| _version_ | 1818547495603535872 |
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| author | Tissa Silvia Budi Puspo Priyadi Ida Hayu Dwimawanti |
| author_facet | Tissa Silvia Budi Puspo Priyadi Ida Hayu Dwimawanti |
| author_sort | Tissa Silvia |
| collection | DOAJ |
| description | The Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still requires a long time, the high placement of Indonesian workers in the informal sector and the still high complaints of Indonesian workers in the Semarang Indonesian Placement and Protection Workforce Service Center show that there are still many problems with migrant workers. This study aims to identify the service quality of the Semarang Indonesian Workers Placement and Protection Service Center provided to Indonesian workers. This type of research is qualitative research. Data collection techniques used through interviews, observation and documentation. Sources of data used through primary and secondary data. The results of this study are the responsiveness dimension of the Indonesian Workers Placement and Protection Service Center can realize the pre-departure process in an average of one month, the insurance dimension is still a problem related to service convenience, tangibles dimension has been effectively seen from the competency test facilities and the final debriefing, the empathy dimension needs a little improvement on the acceptance of service input, the reability dimension is quite good with the certainty of costs but an evaluation of HR related needs. |
| first_indexed | 2024-12-12T08:07:30Z |
| format | Article |
| id | doaj.art-90e6ba68071844aba7bc79fa3c283f09 |
| institution | Directory Open Access Journal |
| issn | 2088-527X 2548-7787 |
| language | Indonesian |
| last_indexed | 2024-12-12T08:07:30Z |
| publishDate | 2020-05-01 |
| publisher | Universitas Medan Area |
| record_format | Article |
| series | Jurnal Administrasi Publik (Public Administration Journal) |
| spelling | doaj.art-90e6ba68071844aba7bc79fa3c283f092022-12-22T00:31:54ZindUniversitas Medan AreaJurnal Administrasi Publik (Public Administration Journal)2088-527X2548-77872020-05-01101122110.31289/jap.v10i1.29872148Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant WorkersTissa Silvia0Budi Puspo Priyadi1Ida Hayu Dwimawanti2Universitas DiponegoroUniversitas DiponegoroUniversitas DiponegoroThe Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still requires a long time, the high placement of Indonesian workers in the informal sector and the still high complaints of Indonesian workers in the Semarang Indonesian Placement and Protection Workforce Service Center show that there are still many problems with migrant workers. This study aims to identify the service quality of the Semarang Indonesian Workers Placement and Protection Service Center provided to Indonesian workers. This type of research is qualitative research. Data collection techniques used through interviews, observation and documentation. Sources of data used through primary and secondary data. The results of this study are the responsiveness dimension of the Indonesian Workers Placement and Protection Service Center can realize the pre-departure process in an average of one month, the insurance dimension is still a problem related to service convenience, tangibles dimension has been effectively seen from the competency test facilities and the final debriefing, the empathy dimension needs a little improvement on the acceptance of service input, the reability dimension is quite good with the certainty of costs but an evaluation of HR related needs.http://ojs.uma.ac.id/index.php/adminpublik/article/view/2987quality of service, placement, indonesian migrant workers |
| spellingShingle | Tissa Silvia Budi Puspo Priyadi Ida Hayu Dwimawanti Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers Jurnal Administrasi Publik (Public Administration Journal) quality of service, placement, indonesian migrant workers |
| title | Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers |
| title_full | Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers |
| title_fullStr | Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers |
| title_full_unstemmed | Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers |
| title_short | Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers |
| title_sort | analysis of service quality of indonesian workers placement and protection service center semarang in placement of indonesian migrant workers |
| topic | quality of service, placement, indonesian migrant workers |
| url | http://ojs.uma.ac.id/index.php/adminpublik/article/view/2987 |
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