Leaders’ learning orientation and the HCM-turn in call centres
Research on call centres is increasingly concerned with high levels of work intensification and unveils deep-seated contradictions in this new form of service organizations. The current debate opposes management interests in rationalization and technologies of efficiency and control to employee wel...
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| Format: | Article |
| Language: | Danish |
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Aalborg University Open Publishing
2013-06-01
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| Series: | Akademisk Kvarter |
| Online Access: | https://journals.aau.dk/index.php/ak/article/view/2859 |