Analysis of Outpatient Service Queue of Public Hospital in Jakarta
In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be sho...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201824803006 |
| _version_ | 1818855150311178240 |
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| author | Dachyar M. Farizal Yafi M. Mansur |
| author_facet | Dachyar M. Farizal Yafi M. Mansur |
| author_sort | Dachyar M. |
| collection | DOAJ |
| description | In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta. |
| first_indexed | 2024-12-19T08:04:02Z |
| format | Article |
| id | doaj.art-9206fa037a3d4e868c7548ef350dcab2 |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-19T08:04:02Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-9206fa037a3d4e868c7548ef350dcab22022-12-21T20:29:47ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-012480300610.1051/matecconf/201824803006matecconf_estic2018_03006Analysis of Outpatient Service Queue of Public Hospital in JakartaDachyar M.FarizalYafi M. MansurIn recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.https://doi.org/10.1051/matecconf/201824803006 |
| spellingShingle | Dachyar M. Farizal Yafi M. Mansur Analysis of Outpatient Service Queue of Public Hospital in Jakarta MATEC Web of Conferences |
| title | Analysis of Outpatient Service Queue of Public Hospital in Jakarta |
| title_full | Analysis of Outpatient Service Queue of Public Hospital in Jakarta |
| title_fullStr | Analysis of Outpatient Service Queue of Public Hospital in Jakarta |
| title_full_unstemmed | Analysis of Outpatient Service Queue of Public Hospital in Jakarta |
| title_short | Analysis of Outpatient Service Queue of Public Hospital in Jakarta |
| title_sort | analysis of outpatient service queue of public hospital in jakarta |
| url | https://doi.org/10.1051/matecconf/201824803006 |
| work_keys_str_mv | AT dachyarm analysisofoutpatientservicequeueofpublichospitalinjakarta AT farizal analysisofoutpatientservicequeueofpublichospitalinjakarta AT yafimmansur analysisofoutpatientservicequeueofpublichospitalinjakarta |