Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan
Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and tur...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2016-05-01
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| Series: | International Review of Management and Marketing |
| Online Access: | http://mail.econjournals.com/index.php/irmm/article/view/2503 |
| _version_ | 1797920865380204544 |
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| author | Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq |
| author_facet | Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq |
| author_sort | Nasir Mehmood |
| collection | DOAJ |
| description |
Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.
Keywords: Job Satisfaction, Affective Commitment, Turnover Intentions, Front Desk
JEL Classifications: J28, J63
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| first_indexed | 2024-04-10T14:07:53Z |
| format | Article |
| id | doaj.art-9227f92b74214962b31dbd332c0bb023 |
| institution | Directory Open Access Journal |
| issn | 2146-4405 |
| language | English |
| last_indexed | 2024-04-10T14:07:53Z |
| publishDate | 2016-05-01 |
| publisher | EconJournals |
| record_format | Article |
| series | International Review of Management and Marketing |
| spelling | doaj.art-9227f92b74214962b31dbd332c0bb0232023-02-15T16:09:54ZengEconJournalsInternational Review of Management and Marketing2146-44052016-05-0164SJob Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from PakistanNasir MehmoodUngku Norulkamar Bt. Ungku AhmadSobia IrumMuhammad Ashfaq Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed. Keywords: Job Satisfaction, Affective Commitment, Turnover Intentions, Front Desk JEL Classifications: J28, J63 http://mail.econjournals.com/index.php/irmm/article/view/2503 |
| spellingShingle | Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan International Review of Management and Marketing |
| title | Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan |
| title_full | Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan |
| title_fullStr | Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan |
| title_full_unstemmed | Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan |
| title_short | Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan |
| title_sort | job satisfaction affective commitment and turnover intentions among front desk staff evidence from pakistan |
| url | http://mail.econjournals.com/index.php/irmm/article/view/2503 |
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