ANALYSIS OF COMPLAINT PROBLEM SOLVING PROCESS TO SUPPORT SMART DEVELOPMENT IN AN AUTOMOTIVE COMPANY
Complaints management process is very important from the point of view of each company, particularly production companies. Claims both internal and external generate costs, which the companies must face. To identify properly the source of the problems formation all sorts of methods and tools of qual...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2015-10-01
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| Series: | Management Systems in Production Engineering |
| Subjects: | |
| Online Access: | http://wydawnictwo.panova.pl/attachments/category/40/2015_04_09_Szczerba.pdf |