THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY
Modern human resource management involves a series of methods that ensure employee satisfaction, intending to achieve organizational goals. The perception of hotel staff as a factor of market success implies the creation of a working environment within which the performance of employees would be ad...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Geographical Institute "Jovan Cvijić" SASA
2023-12-01
|
| Series: | Zbornik Radova: Geografski institut "Jovan Cvijić" |
| Subjects: | |
| Online Access: | http://ojs.gi.sanu.ac.rs/index.php/zbornik/article/view/794 |
| _version_ | 1827580323158818816 |
|---|---|
| author | Djordje Alavuk Veronika N. Kholina Ana Jovičić-Vuković Dragana Tomašević |
| author_facet | Djordje Alavuk Veronika N. Kholina Ana Jovičić-Vuković Dragana Tomašević |
| author_sort | Djordje Alavuk |
| collection | DOAJ |
| description |
Modern human resource management involves a series of methods that ensure employee satisfaction, intending to achieve organizational goals. The perception of hotel staff as a factor of market success implies the creation of a working environment within which the performance of employees would be adequately used for these purposes. Consequently, the need for extensive research of leaders who will be able to respond to all business and social challenges arises as a basic prerequisite for achieving enviable business results. This paper aims to examine the impact of servant leadership on positive and negative outcomes in the field of hotel business. For the purposes of the survey, 412 hotel workers, employed in various hierarchical positions, were surveyed. The results of the research indicate a positive correlation between servant leadership and job satisfaction and work engagement, that is, a negative correlation between this leadership style and turnover intention and burnout. Furthermore, regression analysis confirmed the direct impact of servant leadership on job satisfaction and work engagement, as well as turnover intention. This study fills theoretical gaps in the aspect of choosing purposeful leadership styles in the sphere of hotel business in Serbia.
|
| first_indexed | 2024-03-08T22:16:25Z |
| format | Article |
| id | doaj.art-925a1b4a896f4d10841fce491144e1ec |
| institution | Directory Open Access Journal |
| issn | 1821-2808 |
| language | English |
| last_indexed | 2024-03-08T22:16:25Z |
| publishDate | 2023-12-01 |
| publisher | Geographical Institute "Jovan Cvijić" SASA |
| record_format | Article |
| series | Zbornik Radova: Geografski institut "Jovan Cvijić" |
| spelling | doaj.art-925a1b4a896f4d10841fce491144e1ec2023-12-18T23:41:04ZengGeographical Institute "Jovan Cvijić" SASAZbornik Radova: Geografski institut "Jovan Cvijić"1821-28082023-12-0173310.2298/IJGI2303395ATHE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRYDjordje Alavuk0Veronika N. Kholina1Ana Jovičić-Vuković2Dragana Tomašević3School of Business, Novi SadPeople's Friendship University of Russia (RUDN University), Faculty of Economics, Department of Regional Economics and Geography, MoscowSchool of Business, Novi SadSchool of Business, Novi Sad Modern human resource management involves a series of methods that ensure employee satisfaction, intending to achieve organizational goals. The perception of hotel staff as a factor of market success implies the creation of a working environment within which the performance of employees would be adequately used for these purposes. Consequently, the need for extensive research of leaders who will be able to respond to all business and social challenges arises as a basic prerequisite for achieving enviable business results. This paper aims to examine the impact of servant leadership on positive and negative outcomes in the field of hotel business. For the purposes of the survey, 412 hotel workers, employed in various hierarchical positions, were surveyed. The results of the research indicate a positive correlation between servant leadership and job satisfaction and work engagement, that is, a negative correlation between this leadership style and turnover intention and burnout. Furthermore, regression analysis confirmed the direct impact of servant leadership on job satisfaction and work engagement, as well as turnover intention. This study fills theoretical gaps in the aspect of choosing purposeful leadership styles in the sphere of hotel business in Serbia. http://ojs.gi.sanu.ac.rs/index.php/zbornik/article/view/794hotel managementleadershipemployees’ outcomes |
| spellingShingle | Djordje Alavuk Veronika N. Kholina Ana Jovičić-Vuković Dragana Tomašević THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY Zbornik Radova: Geografski institut "Jovan Cvijić" hotel management leadership employees’ outcomes |
| title | THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY |
| title_full | THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY |
| title_fullStr | THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY |
| title_full_unstemmed | THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY |
| title_short | THE EFFECTS OF SERVANT LEADERSHIP ON EMPLOYEES’ OUTCOMES IN THE SERBIAN HOTEL INDUSTRY |
| title_sort | effects of servant leadership on employees outcomes in the serbian hotel industry |
| topic | hotel management leadership employees’ outcomes |
| url | http://ojs.gi.sanu.ac.rs/index.php/zbornik/article/view/794 |
| work_keys_str_mv | AT djordjealavuk theeffectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT veronikankholina theeffectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT anajovicicvukovic theeffectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT draganatomasevic theeffectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT djordjealavuk effectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT veronikankholina effectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT anajovicicvukovic effectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry AT draganatomasevic effectsofservantleadershiponemployeesoutcomesintheserbianhotelindustry |