The Factors Influencing Satisfaction with Public City Transport: A Structural Equation Modelling Approach

The Factors Influencing Satisfaction with Public City Transport: A Structural Equation Modelling Approach

Satisfaction is one of the key factors which influences customer loyalty. We assume that the satisfied customer will be willing to use the ssame service provider again. The overall passengers´ satisfaction with public city transport may be affected by the overall service quality. Frequency, punct...

Full description

Bibliographic Details
Main Author: Pawlasova Pavlina
Format: Article
Language:English
Published: Tomas Bata University in Zlín 2015-12-01
Series:Journal of Competitiveness
Subjects:
factor analysis
public transport
satisfaction
structural equation modelling
Online Access:http://www.cjournal.cz/files/203.pdf

Similar Items

Similar Items