Monitoring the Quality and Perception of Service in Colombian Public Service Companies with Twitter and Descriptive Temporal Analysis

Monitoring the Quality and Perception of Service in Colombian Public Service Companies with Twitter and Descriptive Temporal Analysis

The main goal of this research is to analyze the perception of service in public sector companies in the city of Bogota via Twitter and text mining to identify areas, problems, and topics aiming for quality service improvement. To achieve this objective, a structured method for data modeling is impl...

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Bibliographic Details
Main Authors: Dante Conti, Carlos Eduardo Gomez, Juan Guillermo Jaramillo, Victoria Eugenia Ospina
Format: Article
Language:English
Published: MDPI AG 2023-09-01
Series:Applied Sciences
Subjects:
LDA
topic modeling
Twitter
temporal analysis
sentiment analysis
Online Access:https://www.mdpi.com/2076-3417/13/18/10338

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