The Transformation of Municipal Services: towards Quality in the Public Sector
The development of the public service modernization seeks to facilitate services delivery to citizens, when and where they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying to contribute for improving the relations between the small...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
General Association of Economists from Romania
2009-02-01
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| Series: | Theoretical and Applied Economics |
| Subjects: | |
| Online Access: |
http://store.ectap.ro/articole/365.pdf
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| _version_ | 1818359494431735808 |
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| author | Pablo Gutiérrez Rodríguez José Luis Vázquez Burguete Roge Vaughan Jonathan Edwards |
| author_facet | Pablo Gutiérrez Rodríguez José Luis Vázquez Burguete Roge Vaughan Jonathan Edwards |
| author_sort | Pablo Gutiérrez Rodríguez |
| collection | DOAJ |
| description | The development of the public service modernization seeks to
facilitate services delivery to citizens, when and where they need them. For it,
management and utilization of service quality have special relevancy. In this
paper, we are trying to contribute for improving the relations between the
small public local administrations and citizens across analysis of the link
between quality and satisfaction, beside of analyzing how they relate to citizen’s
credibility on institutions. By means of opinions spilt by citizens, obtained
results allow us to raise a series of public policies and offers for the improvement
of administration service quality, which end up as directly satisfaction
and credibility. |
| first_indexed | 2024-12-13T20:45:47Z |
| format | Article |
| id | doaj.art-92d77feed64941ef8e1d4fc99c1d706e |
| institution | Directory Open Access Journal |
| issn | 1841-8678 1844-0029 |
| language | English |
| last_indexed | 2024-12-13T20:45:47Z |
| publishDate | 2009-02-01 |
| publisher | General Association of Economists from Romania |
| record_format | Article |
| series | Theoretical and Applied Economics |
| spelling | doaj.art-92d77feed64941ef8e1d4fc99c1d706e2022-12-21T23:32:00ZengGeneral Association of Economists from RomaniaTheoretical and Applied Economics1841-86781844-00292009-02-01XVI218418678The Transformation of Municipal Services: towards Quality in the Public SectorPablo Gutiérrez Rodríguez0José Luis Vázquez Burguete1Roge Vaughan2Jonathan Edwards3 Universidad de León, Spain Bournemouth University, United Kingdom The development of the public service modernization seeks to facilitate services delivery to citizens, when and where they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying to contribute for improving the relations between the small public local administrations and citizens across analysis of the link between quality and satisfaction, beside of analyzing how they relate to citizen’s credibility on institutions. By means of opinions spilt by citizens, obtained results allow us to raise a series of public policies and offers for the improvement of administration service quality, which end up as directly satisfaction and credibility. http://store.ectap.ro/articole/365.pdf qualitysatisfactioncitizenspublic policies |
| spellingShingle | Pablo Gutiérrez Rodríguez José Luis Vázquez Burguete Roge Vaughan Jonathan Edwards The Transformation of Municipal Services: towards Quality in the Public Sector Theoretical and Applied Economics quality satisfaction citizens public policies |
| title | The Transformation of Municipal Services: towards Quality in the Public Sector |
| title_full | The Transformation of Municipal Services: towards Quality in the Public Sector |
| title_fullStr | The Transformation of Municipal Services: towards Quality in the Public Sector |
| title_full_unstemmed | The Transformation of Municipal Services: towards Quality in the Public Sector |
| title_short | The Transformation of Municipal Services: towards Quality in the Public Sector |
| title_sort | transformation of municipal services towards quality in the public sector |
| topic | quality satisfaction citizens public policies |
| url |
http://store.ectap.ro/articole/365.pdf
|
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